Can't change country

[Goran V]

Hi Dianne,

Just to clarify, are you relocated for a longer period of time or not?
If you`re relocating for a longer period then the address will need to reflect your current location. If not, our team will update your country to UK and you can add your home address. Thank you.

[Dianne V]

Hi Govan

I am in Johannesburg South Africa, I will be based here for the next 6 months or more

[Goran V]

Hi Dianne,

Your country is now updated, feel free to update the rest of your address. Thank you.

[Dianne V]

Hi Goran

Thank you for changing the country, I selected USA on the registration page. There is still a problem (see attachment), it is still picking up USA details for Johannesburg in California and the State/ province is still USA details.

[Goran V]

Hi Dianne,

Please clear your cache and cookies, once you`ve logged in again try to add your Street Address first and then your city. Thank you.

[Dianne V]

Hi Goran

Thank you for getting back to me.

I cleared all cookies under settings in Google ( see attachement). I then tried to add my address, but, they also have 9 Vivien in California see screenshot. It still states South Africa in Country.

I hope I cleared my cookies and cache in the right place.

Please continue to assist me.

Thanks

[Bojan S]

Hi Dianne,

One of our team members will reach out to you directly to assist you with completing your address information.

Thank you for your patience.  

[Dianne V]

Thank you, that will be great.

[Dianne V]

Hi Goran

It states in the message that this query is solved, but, I sent you a message to state that I still have the same issue. It states that the State/Province is in the USA, although the country is South Africa.

Please assist as I am unable to finalise the creation of my profile.

[Alejandra S]

Hi, I'm stuck with my location editing, could you update it to Venezuela?

Thanks