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Can't change country

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1111 of 3,246

Hi Mousumi,

 

We have updated it from our end to India. Feel free to add the rest of the information on your profile. Thank you!


~ Bojan
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Active Member
Shari D Member Since: Apr 4, 2019
1112 of 3,246

I have the same issue. I have changed country from the UK to Belgium. I can type in my new address in the 'my info' bit, but when I press 'save' nothing happens..

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1113 of 3,246

Hi Shari,

 

I`ve updated your country and you should be able now to add your address and save it. If you experience any problems with it let me know. Thank you.


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Active Member
Shari D Member Since: Apr 4, 2019
1114 of 3,246

Hi Goran,

 

my account still says UK rather than Belgium, and I can't change it..

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1115 of 3,246

Hi Shari,

 

Please go to Settings > My Info > Company contact and you will need to list your address again to reflect your current location. Thank you.


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Active Member
Shari D Member Since: Apr 4, 2019
1116 of 3,246

That is what I have been trying to do, but the 'save' button is unresponsive (Chrome, Firefox)..

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1117 of 3,246

Thank you for the confirmation Shari,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your address. Thank you.


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Active Member
Luis C Member Since: Apr 4, 2019
1118 of 3,246

I am abroad in Hong Kong for a couple of months and cannot change my country when I try finishing my profile. Can this be fixed? 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1119 of 3,246

Hi Luis,

 

Your country has been updated to Hong Kong. Feel free to add the rest of the information on your profile. Thank you!


~ Bojan
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Active Member
Evalyne M Member Since: Apr 5, 2019
1120 of 3,246
How do I change my country from the UK to Kenya. It's grayed out and I can't edit it
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