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Can't change country

Active Member
Carmel W Member Since: Jun 23, 2019
1191 of 1,746

China

Sorry, I thought everyone knows Bruce Lee.

 

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1192 of 1,746

Hi Carmel,

 

Thanks for confirming. I checked your account and it looks like our team reached out to you regarding your account. Please follow the instruction they have provided on the email, thank you!


-Joanne
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Community Guru
Mary W Member Since: Nov 10, 2014
1193 of 1,746

I would be a lot more worried about my profile picture (Bruce Lee as a child) and the mis-match between my "location" and time zone if I were you.

Active Member
Carmel W Member Since: Jun 23, 2019
1194 of 1,746

good eyesight Smiley Tongue

Active Member
Alex E Member Since: Jun 24, 2019
1195 of 1,746

I have a long-running client account and I was trying to create a freelance account under the former.

 

My previously existing account was under a London address, but I don't live there anymore. I am now stuck in the "Create your profile" account page, which asks for a British address and phone number which I don't have anymore.

 

I'm not given the option to go back, or to change any of the account settings back to Spain, or anything similar - I am effectively stuck in limbo, and my account is unusable. This is a very strange product design decision...

 

How can I go back and change my country back to Spain? Thank you.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
1196 of 1,746

Hi Alex,

 

Your country is now updated, feel free to update the rest of your address. If further help is needed let me know, thank you.


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Active Member
Fabiana H Member Since: Jun 25, 2019
1197 of 1,746

Hello! I have the same issue, need to change it from the US to Honduras. Thank you. 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
1198 of 1,746

Hi Fabiana,

 

Your country is now updated, thank you.


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Active Member
Anastasia S Member Since: Jun 25, 2019
1199 of 1,746

Good afternoon,

Dealing with the same issue here. Can't finish my registration because I can't change the location from the U.S. to Ukraine!

Thank you,
Ana.


Moderator
Goran V Moderator Member Since: Mar 24, 2017
1200 of 1,746

Hi Anastasia,

 

Your country is now updated as well, thank you.


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