Can't change country

[Ernest Karl D]

Hi,

I was on the part on putting my location details but I am having a problem on changing the country. The one appearing is in United States but I am from the Philippines. The box is grayed out and there is now way I can change it. Please help asap.



Regards,

Ernest DR

[Bojan S]

Hi Ernest Karl,

We have updated it from our end to the Philippines. Feel free to add the rest of the information on your profile. Thank you.

[Saravanakumar M]

I registered to Upwork when I am in US. I am in US now and will be back to India in a month. I am based out of India. So, changed the Country back to India. Unfortunately, it is asking for the W-8BEN considering me as non-US person. But I am supposed to provide the GST(in India) and not the W-8BEN. How do I change this information so that I can provide the GST.

[Bojan S]

Hi Saravanakumar,

Please complete the W-8BEN form under Settings> Tax Info, which purpose is to

confirm you're not a US taxpayer. You can use your own legal name as it appears in your passport or other official documents. 

I would suggest to consult yourself with a local specialist on how to report your earnings. Please do check this thread with more information regarding GST(in India). 

Thank you.

[Daniel S]

Hello, I started my profile while I was still in the USA, but now I live in Phu Quoc, Vietnam. I cannot submit my profile for review because my residence and phone number have changed. Help?

[Aleksandar D]

Hi Daniel,

Thanks for reaching out to us. I have updated your country to Vietnam. Let us know if you need further assistance.

Thank you.

[Daniel S]

I already posted this and got the respnse via email that it was changed, but I am not seeing the change on my end.  I started my profile in the USA and now I live in Vietnam.  I cannot submit my profile until this is changed.  Help please

[Aleksandar D]

Hi Daniel,

I checked and it seems that your country did update. Could you please try clearing your cache and cookies or using a different browser? Let us know if the problem persists.

Thank you.

[Arturo P]

No settings option to change the country of location, Need help help to change country from United States to Philippines

[Joanne Marie P]

Hi Arturo,

I checked and it looks like our team has reached to you regarding your account. Please refer to the email notification from the team and follow the instruction they shared, thank you!