Can't change country

Avery O · Apr 21, 2019 11:08:15 PM

Hi Nutan,

I have updated your country as requested. You should now be able to update your address by going to your settings page, and updating your address in your Contact Info page.

-Avery

Susan S · Apr 23, 2019 10:31:25 PM

Hi Avery,

I am also encountering the same issue. It is not allowing me update the country I am currently located in. Would you be able to assist me as well? I started the account when I was in the US, but I am currently traveling in Thailand. Thank you in advance.

Regards,

Susan

Avery O · Apr 23, 2019 11:17:13 PM

Hi Susan,

The team will reach out to you with more information about your account.

-Avery

Serena H · Apr 23, 2019 03:30:23 PM

I started my profile in the US, but never completed registration. I now live in Thailand and cannot change the country (or my phone number) to complete registration. How do I fix this?

Avery O · Apr 23, 2019 11:22:21 PM

Hi Serena,

The team will reach out to you through an email with more information about your account.

-Avery

Jennifer L · Apr 23, 2019 08:02:50 PM

Hi. I need to change the country to South Korea in my profile but I couldn't do it manually. Please help. Thank you in advance.

Avery O · Apr 23, 2019 11:31:52 PM

Hi Jennifer,

The team will reach out to you with more information about your account.

-Avery

Jennifer L · Apr 23, 2019 11:53:29 PM

Thank you

Susan S · Apr 23, 2019 09:38:16 PM

Hello,
I am an US citizen, and authorized to work in the US. As a result, I have set my profile with the permanent address. I am trying complete creating a profile and it is requesting to send a verification to a US Country code; however, I am currently in SE Asia and need the verification code sent to another phone. I have updated my account with the correct phone number, but on create a profile it is not allowing me change the country code. Does anyone know how I would be able to do this?

Petra R · Apr 23, 2019 09:51:02 PM

Susan S wrote:
Hello,
I am an US citizen, and authorized to work in the US. As a result, I have set my profile with the permanent address.

The location refers to where you are actually currently located (hence the term "locatation" rather than "citizenship") How would you hope to verify your location to be somewhere where you are not located?

If you live in SE Asia, that is what your profile has to reflect. So you need to change your location to the county where you actually are, then the issue with the phone number resolves itself.