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Can't change country

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1851 of 2,138

Hi Solomon,

 

Please note that your profile must represent you as an individual and that all the information in your profile including your location needs to be accurate, truthful and verifiable. 

 

Your Country was updated as you requested. 

 

Thank you for reaching out to us!

~ Bojan
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Active Member
Solomon N Member Since: Nov 28, 2019
1852 of 2,138
How are you doing?

I just opened my mail to see another verification email after I had been
verified and given the blue barge.


I am a Nigerian and I verified my Upwork account with my Nigerian details.

My location was changed by an agent to reflect my new location as requested
by me as I would be relocating to Australia to further my education.

Although I would not like to pass through those verification stage again
since I did that before but i have submitted my details including my bank
statement as requested for another verification

Active Member
Melinda E Member Since: Nov 28, 2019
1853 of 2,138


Hi, I am on the process of completing my profile so I can submit it but in the location set up, it is defaulted to US and this field is grayed out and is not allowing me to change it to my location. How am I able to change it? Thank you!

 

**Edited for community guidelines**

Active Member
Betsy A Member Since: Nov 28, 2019
1854 of 2,138
I have the same issue. I have a Dominican ID
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1855 of 2,138

Hi Melinda,

 

Please, let us know which country would you like to reflect on your account as your location. We’d be happy to update it for you.

 

Thank you!

~ Bojan
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Active Member
Betsy A Member Since: Nov 28, 2019
1856 of 2,138
What about my location? The Dominican Republic?
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1857 of 2,138

Hi Betsy,

 

Your Country was updated as per your request. Thank you for reaching out to us!

~ Bojan
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Active Member
Betsy A Member Since: Nov 28, 2019
1858 of 2,138
Thank you!
Active Member
Daniel S Member Since: Nov 28, 2019
1859 of 2,138

Hello I am American and I live in Both Australia and the Philippines,
I cant finish my profile due to upwork locking my account to the USA which i haven't lived in since 2014 so I do not have a way of getting a text message.


Moderator
Avery O Moderator Member Since: Nov 23, 2015
1860 of 2,138

Hi Daniel, 


In order to remove phone verification process, your country, and address needs to be updated. I should be able to update your country from my end. Could you please confirm the country I should update it to?


-Avery
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