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Can't change country

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Active Member
Marina K Member Since: Sep 6, 2019
1961 of 3,829

Creating my account I accidentally chose a wrong country and saved settings. I need to change it but I can't because it's greyed out. I'm a resident of Russia and now I'm in this country as well, but in my profile it's China. How can I change it?

 

 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1962 of 3,829

Hi Marina,

 

Your country is now updated, thank you.


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Marina K Member Since: Sep 6, 2019
1963 of 3,829

Thank you!!

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Leila A Member Since: Sep 7, 2019
1964 of 3,829

I chose a wrong country by mistake at the time of registration. Now, I need to create my profile and I cannot change the country. Even when I try openning the settings page using other links, it goes straight to my profile creation page. It is problematic, since the next step is phone verification and my country is different. How can I fix that? Thank you.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1965 of 3,829

Hi Leila,

 

Could you please let us know your current location and our team will update the country on your profile?

 

Thank you.

~ Aleksandar
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Leila A Member Since: Sep 7, 2019
1966 of 3,829

Hello Aleksandar,

 

Thank you for your prompt reply. My current location is Iran.

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Leila A Member Since: Sep 7, 2019
1967 of 3,829

I just realized that I cannot register with this country (tried with a different device). I think I'll need to ask you for a location change once I go back abroad. If there is any other way, please let me know. Thank you.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1968 of 3,829

Hi Leila,

 

One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the corespondence with our team.

Thank you.

~ Aleksandar
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Leila A Member Since: Sep 7, 2019
1969 of 3,829

Thank you for your assistance.

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Community Guru
Petra R Member Since: Aug 3, 2011
1970 of 3,829

Leila A wrote:

Thank you for your assistance.


Unfortunately, due to US sanctions against Iran you can not work on Upwork, which is a US business.

 

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