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Can't change country

mikepdesigner
Active Member
Michael P Member Since: Oct 3, 2019
2171 of 3,947

I am completing my profile but its default set to the united kingdom when I live in the United States how would I fix this?

 

Thanks,

Michael Peterson

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2172 of 3,947

Hi Michael,

 

Your country is updated, once you`re ready go to Settings > Contact Info > Location and you will be able to update the rest of your address. Thank you.


Untitled
cameronsaulnier
Active Member
Cameron S Member Since: Sep 24, 2019
2173 of 3,947

I'm unable to switch my country from Australia to the United States. Whenever I try and change my country in 'Contact info,' I get the notifcation specifying that --> 'In order to change your address to the United States, you must first provide your W-9 tax information here' 

 

Afterwards, I click the 'here' button and it directs my to 'Tax Information' and I hit change address and it brings me right back to 'Contact info.' It's a non-ending circle. 

 

I need my address to be back in the States for tax purposes so I can begin getting paid.

 

I'm not sure what to do. 

 

Thanks,

Cameron

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2174 of 3,947

Hi Cameron,

 

Thanks for reaching out to us. I'm sorry for the inconvenience this has caused you. I updated your country as requested. Let us know if you need further assistance.

 

Thank you.

~ Aleksandar
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mooretruly
Active Member
Truly M Member Since: Oct 5, 2019
2175 of 3,947

I am having the same problem. My mailing address is in the US, but I live in Morocco and my phone number is in Morocco as well. I am not able to change my country from the US. 

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
2176 of 3,947

Truly M wrote:

I am having the same problem. My mailing address is in the US, but I live in Morocco and my phone number is in Morocco as well. I am not able to change my country from the US. 


Presumably your real, legal name is Truly Moore?

If not, that is the next thing you'll have to fix immediately

mooretruly
Active Member
Truly M Member Since: Oct 5, 2019
2177 of 3,947

Petra, 

 

Yes, that is my given name. 

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2178 of 3,947

Hi Truly,

 

We have updated your country to Morocco. Please complete the phone verification process and if you need any assistance, please let us know. Thanks!


-Joanne
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dylciajordan
Active Member
Carmen J Member Since: Oct 5, 2019
2179 of 3,947

I am in the United States and I am trying to fill out my contact information and address. The country is showing "Panama" and it won't allow me to change it or input my address as a result. How can I change the country to USA?

j_rains
Ace Contributor
Justin R Member Since: Apr 3, 2019
2180 of 3,947

Hey Carmen,

 

Are you originally from Panama/was the account created while you where in Panama? 
If that's the case it may have locked in that location for you, 

I would just reach out to the support staff, via chat, and they'll definitely fix it for you Smiley Happy

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