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Can't change country

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Active Member
Jethro C Member Since: Dec 16, 2019
2211 of 3,610

Hi there,

 

Please change my country to Canada. It is currently set as the USA, so even if I try to just sign up with an US address, then change it in my settings later, I'm unable to because as I cannot verify my phone number.

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Active Member
Vyacheslav B Member Since: Dec 16, 2019
2212 of 3,610
what's happening?
!!!
Your account has been suspended. Please contact customer support.
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2213 of 3,610

Hi Vyacheslav,

 

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

 

Thank you for your patience.


~ Bojan
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Active Member
Erica S Member Since: Dec 16, 2019
2214 of 3,610

I am originally from the US but currently living in New Zealand. However, my default country is stuck on US and it will not allow me to change it/verify my phone number.

 

Please can someone help me with this? 

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
2215 of 3,610

Hi Erica, 

 

I have updated your country to New Zealand as requested. 


-Avery
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Active Member
Jethro C Member Since: Dec 16, 2019
2216 of 3,610

Hi Avery, can you please help me out too? Thanks,

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
2217 of 3,610

Hi Jethro, 

 

Please know that I have updated your country from the U.S. to Canada as requested.


-Avery
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Active Member
Christine Jane M Member Since: Dec 15, 2019
2218 of 3,610
I would just like to get some help regarding creating an account. I can't gy security code because I don't have options to change the country. It's already grayed out.

Simeone help me please. I really want to have my account fixed.
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2219 of 3,610

Hi Christine Jane,

 

Please, let us know which country would you like to reflect on your account as your location. We’d be happy to update it for you.

 

Thank you!


~ Bojan
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Active Member
Christine Jane M Member Since: Dec 15, 2019
2220 of 3,610
Hi! Trying to create an account but I can't change the country. It is Grayed out. Please help me change it from uS to philippines.
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