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Can't change country

Active Member
Ryan C Member Since: Jul 4, 2020
3621 of 3,916

Hi Aleksander, 

Thanks for getting back to me, however my country is still locked in as united kingdom, which in turn on the next screen asks me for an english mobile (+44) instead of the Spanish version (+34).

 

Here is a screenshot confirming:
https://prnt.sc/te70na

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3622 of 3,916

Hi Ryan,

 

I checked this for you and our team has already reached out to you regarding this concern. Please check this link for the ticket related to your concern or check the last email sent to you by our team which details what steps you should take to lift the hold on your account.

 

Thank you.


~ Bojan
Untitled
Active Member
Ryan C Member Since: Jul 4, 2020
3623 of 3,916

Hi Upwork!

I am English living in Spain and when entering my details for my profile I gave my English details when creating my profile however when it's asking for my phone number I only have a spanish mobile (+34) not the english version (+44).

Can you please change my location to Spain? or allow me to enter my Spanish mobile.

Happy to provide proof or my English passport to prove who I am.

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
3624 of 3,916

Hi Ryan,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Untitled
Active Member
Jeff G Member Since: Jul 4, 2020
3625 of 3,916

In order to change your address to the United States, you must first provide your W-9 tax information here

 

I then click HERE and Im asked to enter VAT info. I moved from the UK back to US and want to change my address. 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
3626 of 3,916

Hi Jeff,

 

Your country is now updated, thank you.


Untitled
Active Member
Jeff G Member Since: Jul 4, 2020
3627 of 3,916
Thanks!
Active Member
Paty A Member Since: Jul 4, 2020
3628 of 3,916

Hi! i´m new in upwork and i can´t complete my profile because i selected a wrong country and i can´t submit a real phone nummer becuase it dosen´t let me change the country. 

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
3629 of 3,916

Hi Paty,

 

Please let us know which country would you like to reflect on your account as your location. We’d be happy to update it for you.

 

Thank you.

~ Aleksandar
Untitled
Active Member
Paty A Member Since: Jul 4, 2020
3630 of 3,916

I live in Mexico, thanks for your help 

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