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Can't change country

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Active Member
Rahme V Member Since: Dec 4, 2018
511 of 3,892

Hi, I have the same problem. I opened the account when I was living in Cyprus but I live in Barcelona now. Whenever I try to go to Contact Info settings, it jumps to Security tab instead and I cannot make any changes on my location. I'd appreciate if you could help. Many thanks!

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
512 of 3,892

Hi Rahme,

 

I have updated your country to Spain, please feel free to add the rest of the information to your account.

In order to resolve your redirecting issue in the account settings menu which is showing your Security tab. Please set up your security question and you won't be redirected to that page anymore in your account settings.

Let us know if you need further assistance.

Thank you.


~ Bojan
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Active Member
Aleksey D Member Since: Nov 18, 2018
513 of 3,892

I recently signed up for Upwork and while submiiting my applicaion, by default my country is selected as US and I can't change it on the step "Create yor Profile". So I can not verify my number because of the contry code. I want to update it on Russia. Can you please help me out? I don't know where and whom should I contact.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
514 of 3,892

Hi Aleksey,

 

We've updated your country to Russia. You may now complete your profile and submit it for review. Let us know if you need any assistance. Thanks!


-Joanne
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Active Member
daniel_severo Member Since: Dec 2, 2018
515 of 3,892

Hello, I`m also trying to complete my profile, but it only shows United Stated withtout possibility to change. I would like to change it to Brazil and then complete my proifile

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
516 of 3,892

Hi Daniel_severo, 

 

Please expect the team to get in touch with you with more information about your account. 


-Avery
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Active Member
Ann W Member Since: Jan 10, 2019
517 of 3,892

Hello, I have just signed up my Upwork account, unfortunately I am unable to change my country of residence from Usa to Kenya. What should I do?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
518 of 3,892

Hi Ann,

 

Your country has been updated from the United States to Kenya. Feel free to add the rest of the information on your profile. Thank you!


~ Bojan
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Active Member
Kajetan P Member Since: Feb 17, 2019
519 of 3,892

Could you change my country to Poland as well? I'll be moving to UK in a few months but I'm not there yet so choosing it might not have been the best idea, sorry for the trouble

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Community Guru
Cray H Member Since: Jul 21, 2018
520 of 3,892

Hi Kajetan,

 

Your country has now been updated to Poland. Please add the rest of the information to show your complete address.

- Mary
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