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Can't change country

tildes
Active Member
Tilde S Member Since: Jan 18, 2018
1 of 3,974

I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?

arbab_621
Active Member
Arbab K Member Since: Apr 12, 2017
2 of 3,974

How i can chang my location, 
currently i am Pakistan but my location on my profile is USA,

and 

if i don't change my location, can i receive my funds, i don't have any US Account and not Paypal,
i have only Payooner Account,

Please your Suggestion highly appriciable, Please Help me to get rid out of this problem,

keen to hear from all well wishers, 

 

Thanks with best regards: 

 

Arbab Khan

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
3 of 3,974

Hi Arbab,

 

Please, go to your Settings> Contact Info> Location to change your country. You need to have your actual location on your account in order to continue working on Upwork.

~ Valeria
Upwork
arbab_621
Active Member
Arbab K Member Since: Apr 12, 2017
4 of 3,974

Hi Valeria,

 

Thanks for your quick response, but i have try to do, but the edit button not working, 
and for further details  is that, there is message "Contact your customer support"

so, please tell me, what should i do next

 

keen to hear from you

 

Thanks 

Arbab Khan

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
5 of 3,974

Hi Arbab,

 

Your location has been changed to Pakistan. Please, let us know if you have any further questions.

 

Thank you.

~ Valeria
Upwork
arbab_621
Active Member
Arbab K Member Since: Apr 12, 2017
6 of 3,974

Thank You So Much Valeria, For resolve my issue,

 

I really very glad to you, very qucik responsive, respose  from your side, 

 

if don't mind, did you guide me about payment method,
because now i m in Pakistan, 
which method is suitable for me, Because Paypal Services are not availble in Pakistan, So please let me know too about this qurey,

 

Thanks With Best Regards:

 

Arbab Khan

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
7 of 3,974

Arbab,

 

You can go to your Settings> Get Paid> Add a Payment Method to see which options are available in your country. You can find more information about each option here.

~ Valeria
Upwork
manosh86
Active Member
MennatAllah M Member Since: Feb 7, 2021
8 of 3,974
Hey Valerie, I have the same issue with the location and address changes. I created my account when I was living in Egypt and now I'm in the USA, I can't change it as it keeps asking me to contact support, what shall I do?
egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
9 of 3,974

Hi MennatAllah,

 

Thank you for reaching out to us. I checked bu t could not replicate the issue you are experiencing. Could you please clear your cache and cookies or log in with another browser to check if the issue persists? 

 

You can go to Settings > My Info and update your location there. Let us know if you need further assistance.

 

~ Nikola

Untitled
smesa1980
Active Member
Sharon M Member Since: Mar 19, 2021
10 of 3,974

Hi Nikola,

 

Can you please help me to change my location from Dubai, UAE to Philippines as I couldn't change it. I created my Upwork account when I was in Dubai and now, I am in the Philippines already.

 

Thanks,


Sharon

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