chuckdcity
Member

Can't change paypal account

I'm trying to update my papal account and having zero luck. I've been stuck with no way of removing my old one or adding a new one. I got to a point where it asked if I wanted to remove my old papal account, I agreed. It was still there. I updated my contact email address to the same as what I want the paypal to because I read they were "linked" but still no luck. I've clicked 'not your papal account' but just get taken the help topic that doesn't help. Please help Thanks

1 REPLY 1
kochubei_valeria
Community Manager
Community Manager

Hi Charles,

 

PayPal account you are adding needs to match the email address you have on file for your Upwork account. I see you requested to change that already but haven't confirmed yet. Once you confirm the new email, you'll be able to add a PayPal account with the same address.

~ Valeria
Upwork