Can't contact a live person and no help at all

[#1]

My profile shows as public but it is not.  I searched for my profile and it does not appear.

It is impossible to find a live person to talk to.

Please contact me and help me solve this issue.

[#2]

Hi Sung Whi,

I checked and can confirm that your profile visibility is set to public.

Our search is based on several factors that are continuing to evolve. We cannot disclose exactly what makes up the rules for search order, and those rules are likely to change so any specific advice that we could give you would be short-lived. Search is no longer a mainly static search, meaning it stays the same all the time. A contractor's search position is likely to ebb-and-flow depending on marketplace activity across jobs and contractors.

Some good principles to remember for ranking well in search are as follows:

• Do good work for clients and establish good long-term relationships on Upwork
• Only apply to jobs to which you are qualified
• Be accurate in showcasing your abilities & skills on your contractor profile

Thank you.

[#3]

I was able to find your profile by searching with "Sung Whi" in the "Exact phrase" box.