Clayton, I can assure you that it is not Upwork's intention that everyone be able to call them.
There is indeed limited phone access, which varies depending on the time, day of week, and call volume, as well as who the person is (client, freelancer, Top Rated freelancer, etc.)
But the fact that you don't see Support Department phone numbers featured prominently throughout the site is not an accident. It is a reflection of the fact that although Upwork desires to provide excellent support to its users, its preferred method of doing so is not telephone.
re: "I am also having trouble contacting a person, and the link in your answer is not working."
All of us here in the Forum are real persons.
You just contacted us.
What is your question?
(Right here in this thread is probably going to be the fastest, easiest, best way for you to get your question answered. But if ou are looking for a working link for Support, you may use this: https://support.upwork.com/hc/en-us)
Rihab G wrote:
But I needed to contact support today due to a client not responding, I wanted customer service to contact the client on my behalf.
You really do not need (or should try to get) Customer Service to reach out to your client. If the client is not responding to you, it's because the client does not want to respond to you and trying to get Upwork to chase after the client, even if that was an appropriate use of Support time, which it isn't, will not make the client any happier. The client knows where you are and how to respond...
Clients are not required to respond to freelancers. If you don't have what you need to do the work you were hired for, stop working for that client and move on to your other work.
If the work is done and you used Upwork correctly, you get paid automatically.
Thank you for your reply. I realize that my client is busy with other work and would not want to waste any support time either if this was not urgent.
Other than contacting my client, I would love to know why contact support button is not working for me in any case.
Thanks a lot for your time
re: "and would not want to waste any support time either if this was not urgent."
How could this be "urgent"?
This is not even your project. And this is a project that belongs to a client who doesn't want to talk to you.
How could something that relates to someone else's project be an urgent matter for you?