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Can't contact upwork support. Help!

rihab_write
Active Member
Rihab G Member Since: May 6, 2015
1 of 12

Delete.

Problem solved

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2 of 12

Hi Rihab,

 

Could you please send me a private message with the contract ID so that I can check and assist you further?

 

Thank you.

~ Aleksandar
Untitled
rihab_write
Active Member
Rihab G Member Since: May 6, 2015
3 of 12

Hello, I have sent you a direct message. 

Thank you so much for your help

084dd95c
Active Member
Clayton W Member Since: Mar 4, 2021
4 of 12
With all due respect and I mean that sincerely, with Eli and it’s this was not needed there was a phone number you called the phone number and someone answered the phone with you all you call the phone number you get a voicemail it doesn’t matter if it’s 7 PM 3 PM to a.m. or 1 AM. Are used to be a long business member of Eli cats and I was hesitant To jump right off and go with your new company, But what I can tail was it seems like you all were a part of the lance just another name well I’m finding out differently I am not happy at all I have it looks like been scammed somewhat but my freelancer his broken about every rule possible when this contract initiated and as a result the project is not going to be anywhere close to on time and lastly I am just amazed that I have to come on this website spent 20 minutes finding this information and then I have to send you something for you to contact me back I don’t want to text or email I want to speak to someone at your company , If you can’t do that you all have no reason to be in business I tell you that even PayPal will give you a color code to contact them and you can speak to a live person as big as they are there is no reason at all did I can’t reach you that is insanity. Now I want to get someway iMessage where I can telephone number and speak to a live person or I guess I’ll just have to terminate
Let me warn you you’re not going to see any malfeasance or foul play when you look at the contract right away I’m gonna have to take you to another page of another freelancer to show you what I am talking about and I really don’t want to get in to all of that on here in the public domain so here is the contract number Contract ID
26434112, I will be anxiously awaiting your information so I can call management only by phone
prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
5 of 12

Clayton, I can assure you that it is not Upwork's intention that everyone be able to call them.

 

There is indeed limited phone access, which varies depending on the time, day of week, and call volume, as well as who the person is (client, freelancer, Top Rated freelancer, etc.)

 

But the fact that you don't see Support Department phone numbers featured prominently throughout the site is not an accident. It is a reflection of the fact that although Upwork desires to provide excellent support to its users, its preferred method of doing so is not telephone.

douala-long
Active Member
Douala L Member Since: Mar 25, 2021
6 of 12

I am also having trouble contacting a person, and the link in your answer is not working.

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
7 of 12

re: "I am also having trouble contacting a person, and the link in your answer is not working."

 

Douala:

All of us here in the Forum are real persons.

You just contacted us.

 

What is your question?

 

(Right here in this thread is probably going to be the fastest, easiest, best way for you to get your question answered. But if ou are looking for a working link for Support, you may use this: https://support.upwork.com/hc/en-us)

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
BEST ANSWER
8 of 12

Rihab G wrote:

But I needed to contact support today due to a client not responding, I wanted customer service to contact the client on my behalf. 


You really do not need (or should try to get) Customer Service to reach out to your client. If the client is not responding to you, it's because the client does not want to respond to you and trying to get Upwork to chase after the client, even if that was an appropriate use of Support time, which it isn't, will not make the client any happier. The client knows where you are and how to respond...

 

Clients are not required to respond to freelancers. If you don't have what you need to do the work you were hired for, stop working for that client and move on to your other work. 

 

If the work is done and you used Upwork correctly, you get paid automatically. 

View solution in original post

rihab_write
Active Member
Rihab G Member Since: May 6, 2015
9 of 12

Thank you for your reply. I realize that my client is busy with other work and would not want to waste any support time either if this was not urgent. 

Other than contacting my client, I would love to know why contact support button is not working for me in any case.

 

Thanks a lot for your time

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
10 of 12

re: "and would not want to waste any support time either if this was not urgent."

 

How could this be "urgent"?

 

This is not even your project. And this is a project that belongs to a client who doesn't want to talk to you.

 

How could something that relates to someone else's project be an urgent matter for you?

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