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Can't create a profile because I am not receiving the phone verification code via text.

Active Member
Aisha H Member Since: May 22, 2018
1 of 9

I am trying to register my profile but at the end above continue it says "Next, you'll be asked to verify your phone number for added security." However, I never receive a code after entering my phone number. 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 9

Hi Aisha, 


The Customer Support Team will reach out to you to assist you with your phone verification. 


-Avery
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Active Member
Natalia S Member Since: Jun 25, 2018
3 of 9

I have the same problem. I didn't get any code. What should I do?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 9

Hi Natalia,

 

One of our team members will reach out to you to assist you with your phone verification.

~ Bojan
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Active Member
Steve C Member Since: Sep 8, 2018
5 of 9

I'm having the same problem. Is this a "weekday hours" thing? Will I lose my profile work? Thank you for helping.

Active Member
Katy D Member Since: Aug 24, 2019
6 of 9

Same problem

Can you send a verificaiton code by email?!?

I never received one by SMS and cannot activate my profile... Smiley Sad(

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
7 of 9

Hi Katy,

 

One of our team members will reach out to you directly via ticket and assist you further in completing the phone verification step, thank you.


-Joanne
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Active Member
Gahee L Member Since: Jan 28, 2019
8 of 9

Hi there, I'm having the same issues. I can't receive texts on my phone for some reason. Could I please get help on this as well?

Moderator
Goran V Moderator Member Since: Mar 24, 2017
9 of 9

Hi Gahee,

 

One of our team members will reach out to you via ticket as soon as posisble and assist you further, thank you.


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