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d6854ecf
Community Member

Can't download client files

I need someone to check files I received from a client for urgent work but I can't open cause of this

"It is not safe to download this file. If you really want to access this file please contact Customer Support."

ACCEPTED SOLUTION
djondinium
Community Manager
Community Manager

Hi Akram,

 

I checked and it looks like you already created a support ticket regarding the files. I'll follow up with the team and you can expect an update very soon.

 

Thank you.

 

~ Aleksandar
Upwork

View solution in original post

3 REPLIES 3
djondinium
Community Manager
Community Manager

Hi Akram,

 

I checked and it looks like you already created a support ticket regarding the files. I'll follow up with the team and you can expect an update very soon.

 

Thank you.

 

~ Aleksandar
Upwork

Thank you 

wescowley
Community Member


Akram T wrote:

I need someone to check files I received from a client for urgent work but I can't open cause of this

"It is not safe to download this file. If you really want to access this file please contact Customer Support."


I suggest you have the client send it to you through a different route, like Dropbox or Google Drive. It's taken me days to get a file like this from CS.

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