Can't download files in Chrome

[jorgensons]

Today, when I tried to download a Word file that my client sent via Upwork Messenger, I received the following message: "This file is dangerous, so Chrome has blocked it." When I clicked on "learn more," I saw this: 

Since it's blocking files that I downloaded safely yesterday -- and even files that I uploaded yesterday from my own computer (so I know they're safe!) -- I have to conclude that it's blocking because "the website you tried to download from has been known to distribute malware."

Am I being unreasonable in jumping to this conclusion? And more importantly, does anybody know a workaround? It will be a huge pain to try and round up all the files that I currently have in Messenger. I also tried downloading a file that a client sent via a contract/job offer, and that's being blocked too. Aaargh.

[pmacc]

The good news is if you shut down all your safety protocols it works. 🤦‍:male_sign:

Turn off Chrome Safe Browsing and you can download your documents:

https://support.google.com/chrome/answer/9890866?hl=en

[311adfef]

I think this is the bad news.

[annemirrop]

Hello,

I used to be able to download anything from Upwork messenger. Now, I can't even download my own files that I uploaded because they are deeped "dangerous" and chrome has blocked it.

My only workaround that I've found is to click control-L and manually allow downloads. I did NOT have to do this before, so what can be done to fix this. 

I saw a discussion on this topic back in 2018, but the moderators did not show a solution in the comments. The only solutions were tedious work arounds.

Thanks,

Anne 

[11f7a755]

Also when Chrome has this Level 3 red alert that this file may be "dangerous" and blocks it, clients on their ends must be freaking out thinking we are surely sending them malware. Oh the joy!

[pmacc]

As it turns out, if you know what the file is supposed to be you can simply rename the downloaded file accordingly, mine was a word (.doc) file,  and it works fine.  Who would have thunk

[djondinium]

Hi all,

We appreciate your patience while we were getting this fixed. I'd like to confirm that the issue has been resolved and you should be able to access attachments in Messages now. If you still run into any issues, please let us know.

Thank you.

[katynorthern]

I'd like to jump in and say I've also been having the same problem the last few days. Even if I send a file and then try to redownload it again it won't let me because Chrome deems it "dangerous."

It makes it difficult to keep all communications on Upwork..!

[wlyonsatl]

Kathryn,

On another thread we have been told by an Upwork moderator that Upwork is aware of the problem and will communicate with us all when the problem is fixed.

[katynorthern]

Thanks for letting me know! 

[73296f42]

Has anyone had a problem with viruses and attachments and sending messages today? I keep getting an alert saying that it is infected, but in doing a scan with multiple Services there is no infection or virus found.

[djondinium]

Hi Kris,

Thanks for reaching out to us. There was an issue before with accessing the attachments and the issue has already been fixed. You should be able to access the attachments in Messages now. Let us know if you need further assistance.

Thank you.

[monicastark]

 I've not had this problem until today, but my client and I were both unable to download pdf files through the messaging system - Chrome flagged the files as dangerous and blocked them.  I had to go into my Chrome settings and allow all files. Is this a problem with the platform?

[11f7a755]

---

Monica S wrote:

Is this a problem with the platform?

---

Yes. Since this is a common problem we are all having, perhaps Upwork may make a sticky thread so that numerous threads are not opened? 

[djondinium]

Hi Monica, and Zeeshan,

There was an issue before with accessing the attachments and the issue has already been fixed. You should be able to access the attachments in Messages now. 

Thank you.

[bc4fb0ac]

I am facing the same issue. I am unable to download the pdf file. It's showing this error:

[andregutierrez22]

Hi Hareem,

Could you please try clearing your cache and cookies or logging in with a different browser to see if the issue persists?

[bc4fb0ac]

Hi Andrea,
I tried it again but unable to download it.

[egaruth]

Hi Hareem,

Thank you for following up and clarifying. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[fe8a2e67]

Hello, I'm having the same issue with a client who can't download the file I sent to him. Could you please help solving this as quickly as possible as this is very inconvenient. Thank you.

[759e32fa]

Hi Camilla,

Thank you for reaching out to us. Could you please ask your client to try clearing their cache and cookies? Also, please make sure to use any of the supported browsers on this list. If the issue persists, please have the client contact our support team so we can assist in troubleshooting from their end.

[6aa2bf43]

I have solved my issue by using internet properties.

[cf50d3bf]

Dear All

How can you convert html to pdf please.