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nouvelagemedia
Community Member

Can't enable client feedback - HELP

Hi,

I followed the steps to enable my client to modify feedback because my client said they forgot to leave feedback. When I follow the steps to enable feedback, I get this error (see image).

 

How come I cannot enable the "modify feedback" feature so my client can leave feedback on the project? Right now it shows that I don't have any feedback because they forgot. 

nouvelagemedia_0-1646805558317.png

 

ACCEPTED SOLUTION
PradeepH
Moderator
Moderator

Hi Natalie,

 

Both parties will have 14 days to leave the feedback from the contract end date. If they choose to not leave the feedback during these 14 days, they will not be able to leave feedback later. Enable feedback change option is available for a contract where the feedback was already left and your client would like to change that feedback.

 

Thank you

Pradeep

Upwork

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5 REPLIES 5
PradeepH
Moderator
Moderator

Hi Natalie,

 

Both parties will have 14 days to leave the feedback from the contract end date. If they choose to not leave the feedback during these 14 days, they will not be able to leave feedback later. Enable feedback change option is available for a contract where the feedback was already left and your client would like to change that feedback.

 

Thank you

Pradeep

Upwork
nouvelagemedia
Community Member

That is unfortunate, is there any way around this? My client would love to leave feedback, they just forgot to within the allotted time. 

Hi Natalie, 

Could you please confirm which contract you're referring to? Is it the contract that ended on January 6? 


~ Avery
Upwork

Hi Avery,

Thanks for the follow-up. It's regarding the following contract "Growth marketing strategy needed to be implemented for early-stage startup."

Hi Natalie,

 

Thank you for your message. One of our team members will reach out to you via ticket as soon as possible and assist you further.

 

Thank you.

Pradeep

Upwork
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