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Isabella's avatar
Isabella R Community Member

Can't enter degree in Education Info

I'm trying to create my profile, but it won't register my education info.  I can put everything in until I get to degree.  I selected my degree from the drop-down list, but it still says in bright red "Select the appropriate degree from the drop down list." But I already did select the degree.  Then it won't let me press save.  I don't know what to do.

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Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Isabella.

 

One of our team members will reach out to you directly to assist you with completing your Education section. 

~ Bojan
Upwork

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154 REPLIES 154
Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Isabella.

 

One of our team members will reach out to you directly to assist you with completing your Education section. 

~ Bojan
Upwork
Victor's avatar
Victor A Community Member

I am trying to complete my profile but the button to add Education and Work Experience are not responding when clicked. What do I do?

Goran's avatar
Goran V Retired Team Member

Hi Victor,

 

Please try clearing your cache and cookies or logging in with another browser. If you`re still experiencing the same problem after this let me know, thank you.

~ Goran
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Rasim's avatar
Rasim R Community Member

Hi Goran,

 

I am not able to add my educational credentials in the profile. I could choose the degree from the drop down list, however, it is not getting saved. Kindly help.

 

Best Regards,

Rasim

Joanne's avatar
Joanne P Retired Team Member

Hi Rasim,

 

Could you please try to use a different browser or clear your cache and cookies? If the issue persists, please let us know. Thank you!

~ Joanne
Upwork
Ellipsis's avatar
Ellipsis S Community Member

i cannot set the degree in my education profile. after i select it from the dropdown i cannot save the change.

Joanne's avatar
Joanne P Retired Team Member

Hi Ellipsis,

 

Could you please try to use a different browser or clear your cache and cookies? If the issue persists, please let us know. Thank you!

~ Joanne
Upwork
Alla's avatar
Alla R Community Member

Hello!
Only registered on your site.
I can’t add education to my profile.
When I choose any degree of education from the list, it doesn’t allow me to save

Goran's avatar
Goran V Retired Team Member

Hi Alla,


Please try clearing your cache and cookies or logging in with another browser to add your education. Thank you.

~ Goran
Upwork
Holly's avatar
Holly L Community Member

I’m having the same issue. When I select the degree it still says to pick from the drop-down.
Aleksandar's avatar
Aleksandar D Community Manager

Hi Holly,

 

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork
Justin's avatar
Justin M Community Member

Hi!

I'm trying to add my degree in the education section of my profile, and I'm stuck getting the error message "Select the appropriate degree from the drop down list". Even when I select one from the menu, the error stays there, and I can't move forward.

Bojan's avatar
Bojan S Community Manager

Hi Justin,

 

It looks like you were able to add your education information. Feel free to reach back to us if you still need any assistance.

 

Thank you!

~ Bojan
Upwork
Dexter's avatar
Dexter D Community Member

Hi got same problem and already cleared cached and used different browser

Aleksandar's avatar
Aleksandar D Community Manager

Hi Dexter,

 

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork
Tabitha's avatar
Tabitha R Community Member

I have had the same problem and I already tried three browsers. The feature clearly doesn't work. Can I please have some help adding my education and my past employment?

Joanne's avatar
Joanne P Retired Team Member

Hi Tabitha,

 

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
Aayush's avatar
Aayush M Community Member

I'm not able to add my school info, as it is not listed in the School name section, I try to add it, but it goes blank once I press Enter. I've tried different browsers and clearing cache and disabling my firewall, but nothing seems to be working. Kindly look into this matter please.

 

Joanne's avatar
Joanne P Retired Team Member

Hi Aayush,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
Peter's avatar
Peter M Community Member

Hi Bojan,
I am also trying to create a profile and am coming across the same problem where it tells me that I did not select the appropriate degree from the drop down. Is there a solution to this or may I speak with someone to resolve this?

Attached is a screenshot of problem.
Thank you.

Joanne's avatar
Joanne P Retired Team Member

Hi Peter,

 

Could you please try to use a different browser or clear your cache and cookies? If the issue persists, please let us know. Thank you!

~ Joanne
Upwork
Joey's avatar
Joey G Community Member

Hi Joanne. I have the same issue as Peter does. I've tried using two different browers, and have cleared the cookies and cache on both of them. Neither worked. Any help you could provide would be greatly appreciated! Thanks!

 

Sincerely,

 

Joey 

Joanne's avatar
Joanne P Retired Team Member

Hi Joey,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
Beatriz's avatar
Beatriz G Community Member

Hi, I'm having the same issue. I have already tried different browsers.