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Can't find my payment

Community Leader
ILANNA M Member Since: Jun 29, 2014
1 of 3

Hello All;

 

I have completed the first two milestones successfully on a new project. The client is thrilled with the work, and I am really enjoying the project. 

The client has paid and Upwork says the money has been received but I am not seeing any money. How do I receive the money I've earned?

 

Thanks,

Ilanna 

Community Guru
Petra R Member Since: Aug 3, 2011
2 of 3

ILANNA M wrote:

 

I have completed the first two milestones successfully on a new project. The client is thrilled with the work, and I am really enjoying the project. 

The client has paid and Upwork says the money has been received but I am not seeing any money. How do I receive the money I've earned?


Where are you looking for your money?

Where you should be looking is under "Reports"

It is all (!) explained there in detail, via the little question marks on the tabs and the "When will I get paid" link...

 

Where-Is-My-Money.jpg"Where is my money?"

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3 of 3

Hi ILANNA,

 

When a client releases a milestone payment, it goes through a 5-day security period and will show under the Pending tab of your Overview page (Reports > Overview). That means they are currently subjected to a standard five-day security period and will become available for withdrawal as shown under the date details. During the 5-day security period, it gives the system time to process and clear the payments. Please read this article for more information about Fixed-Price Protection.

~ Bojan
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