Can't leave feedback to client.

[richardrader]

I completed a short contract today and got the typical "Your contract has ended" email. I click the "leave feedback" button on the email and it took me to a "Allow Client To Change Feedback" screen which is odd as I am simply trying to leave feedback. I go to the feedback tab and see that all of the reasons for ending the contract are negative and there is no "Completed Job Successfully."

I do see the contract is set to canceled instead of closed so I am wondering if she clicked on the wrong thing to close the contract?

[petra_r]

Hourly or fixed?

If hourly, did you log time?

If fixed rate, did the client approve the milestone?

[richardrader]

It was hourly. I logged about 30 mins in the time tracker. The job was completed successfully and she said she would have more work for me later on. So I am assuming it was canceled accidentally when trying to close the contract.

[petra_r · Accepted solution]

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Richard R wrote:

It was hourly. I logged about 30 mins in the time tracker. The job was completed successfully and she said she would have more work for me later on. So I am assuming it was canceled accidentally when trying to close the contract.

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If time was logged it should not be possible to cancel. Double check the time is against the right contract!

[richardrader]

Its the right contract I included an image of it below. It says "Canceled by Client" and then has hours logged below.

[AndreaG]

Hi Richard,

I checked the contract I believe you're referring to but was not able to replicate the issue showing in your screenshot. Could you please try clearing your cache and cookies or logging in with a different browser to see if that helps? 

Thanks!

[richardrader]

It worked thanks! I should have cleared cache earlier.

[feed_my_eyes]

I think it's a bug, because I've had the same thing happen to me on my last two contracts. I got an email saying that the project was closed and would I like to leave feedback for the client, then when I clicked on the link (from the email) it took me to a screen that said "Are you sure you'd like to enable the client to change their feedback?" No idea why that would happen, since I hadn't even seen the client's feedback, much less asked them to change it. But when I cancelled out of that screen, I was able to leave feedback normally, and everything was fine.