Nov 17, 2020 04:20:46 AM Edited Nov 17, 2020 04:26:19 AM by Goran V
Hi, I am facing issues trying to leave the agency.
I have closed all active contracts and declined all offers.
From the freelancer profile it is saying:
"Can not leave team. You have active contract or proposal with team."
From the agency side it makes a redirect without any changes.
Please help me.
Here is the video record:
**Edited for Community Guidelines**
Solved! Go to Solution.
Nov 17, 2020 04:27:19 AM by Goran V
Hi Ivan,
One of our team members will reach out to you via ticket as soon as possible and assist you further with leaving the agency. Thank you.
Mar 29, 2021 05:20:28 PM by Carlo Luis V
Hi Goran,
Can I also ask for help in leaving agency.
Please reach out to me. Thanks
Mar 29, 2021 07:17:00 PM by Joanne P
Hi Carlos,
I checked, and it looks like one of our team members has already assisted you via chat regarding your request to leave the agency. It looks like the agent has already confirmed that you are no longer affiliated with the agency. You can check your ticket by going here.
Sep 6, 2023 08:07:35 AM by Diana B
Hello, I'm facing the same problem - I can't leave the agency. Contact me .
Sep 6, 2023 09:01:31 AM by NikolaS N
Hi Diana,
Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Aug 31, 2022 09:42:27 AM by Diana C
Hi Goran,
I am facing the same issues, could anyone from Upwork can contact me?
Regards,
Diana
Sep 18, 2022 08:37:20 PM by Jheng J
Hi, I am facing issues trying to leave the agency.
I have closed all active contracts and declined all offers.
From the freelancer profile it is saying:
"Can not leave team. You have active contract or proposal with team."
From the agency side it makes a redirect without any changes.
Please help me.
Thanks
Nov 23, 2022 06:24:26 AM by Hammad A
Hi Goran,
I am facing the same issues, could anyone from Upwork can contact me?
Oct 19, 2023 09:26:37 AM by Mariia G
Hi Goran,
Can I also ask for help in leaving agency.
Please reach out to me. Thanks
Oct 19, 2023 11:26:20 AM by Annie Jane B
Hi Mariia,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Feb 1, 2022 04:48:23 AM by Christine V
Hi Joanne. I also need help leaving an agency. I do not have any active contracts so I'm not sure why it keeps saying I should end them before I can leave the agency.
Feb 1, 2022 06:04:44 AM by Andrea G
Hi Christine,
Someone from our team will reach out to you via support ticket in order to assist you further.
Jun 24, 2022 12:40:54 PM by Oleksandr T
Hi, I'm also having issues trying to leave the agency.
I have closed all active contracts and there are also no offers.
Jun 24, 2022 05:17:34 PM by Annie Jane B
Hi Oleksandr,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Jul 24, 2022 09:11:52 AM by Maksim T
Hi, I'm also having issues trying to leave the agency.
Reason is You have active job applications with the team. You need to revoke them first before you can leave the team
Jul 24, 2022 09:58:30 AM by Luiggi R
Hi Maksim,
I see that you have several submitted proposals to clients. You will need to withdraw those proposals before you can leave the agency. You can check this help article to learn how you can do that.
Jul 25, 2022 08:59:15 PM by Maksim T
Hi Luiggi,
the problem is there no such buttons, I cant withdraw them.
Jul 25, 2022 10:29:41 PM by Annie Jane B
Hi Maksim,
Thank you for your response. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Aug 14, 2022 08:39:48 AM by Kamronbek J
Hi . I also need help leaving an agency. I do not have any active contracts so I'm not sure why it keeps saying I should end them before I can leave the agency.
Aug 14, 2022 09:29:31 AM by Luiggi R
Hi Kamronbek,
I checked and it looks like you have several submitted proposals that you'll need to withdraw before you can leave the agency. You can withdraw your proposals by following the steps found in this help article. Once you do that you may try leaving the agency again. Don't hesitate to let us know if you need further assistance.
Aug 16, 2022 04:22:19 AM by Kamronbek J
Hi Luiggi, I tried to withdraw proposals, but the withdrawal button is not visible on proposal page. Is there any other way?
Aug 16, 2022 05:44:48 AM by Annie Jane B
Hi Kamronbek,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Sep 5, 2022 12:45:01 AM by Kamronbek J
Hi Annie,
It's been a while, but still I am stuck on that problem.
Sep 5, 2022 03:56:27 AM by Pradeep H
Hi Kamronbek,
Thank you for your message. I can see that you've already raised a support ticket regarding your concern and our engineers are already working on this. You can access your support tickets here. Our team will update you as soon as they have an update for you.
Thank you,
Pradeep
Sep 12, 2022 02:40:52 AM Edited Sep 12, 2022 02:41:06 AM by Jophrem J
Hi. May I also ask for a ask for assistance with regards to leaving the agency? I have zero proposals and I've already ended all the active contracts.
Sep 12, 2022 03:54:43 AM by Pradeep H
Hi Jophrem,
Thank you for your message. Please contact your agency owner to request releasing your account from the agency.
Thank you,
Pradeep
Sep 15, 2022 10:15:09 PM by Avery O
Hi Rotsen Roi,
I have requested help from the Customer Support Team so they can reach out to you and assist you further with your account concern.
Sep 22, 2022 11:04:08 PM Edited Sep 22, 2022 11:05:45 PM by Asset S
Hello!
May I also get assistance for the same issue please! I do not have any active contracts.
Sep 23, 2022 03:03:21 AM by Annie Jane B
Hi Asset,
Thank you for reaching out to us. It looks like you're not part of an agency anymore. Please let us know if you need further assistance and we'll be here to assist you!
Sep 23, 2022 07:04:40 AM by June Mar G
Hi, May I also ask for assistance please. I'm facing the same issue, can't leave my agency. I have no active contracts and proposals
Please help me!
Feb 9, 2023 10:42:51 AM by Rojohn R
Hi Andrea,
Can I also ask for help in leaving the agency?
I'm having trouble trying to leave my previous agency. I have closed all active contracts and proposals. But I'm still having an error saying "You have active contract and proposal with team 'MBS Solutions'. You need to end them first before you can leave the team."
Please help me. Thanks
Mar 25, 2023 12:05:41 PM by Angelo E
Hi Andrea,
Can you please help me in leaving the agency?
I'm having trouble trying to leave my agency. I have closed all active contracts and left the agency in the settings, but it still shows on my profile that I'm still associated with them.
Please help me also. Thanks!
Mar 25, 2023 02:17:47 PM by Luiggi R
Hi Angelo,
I checked and can confirm that you are no longer associated with an agency. Could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies.