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Can't log in to mobile

phlipper19
Active Member
Phillip A S Member Since: May 5, 2018
1 of 13

The same username and password I use to log into the website does not work when I try it on the mobile app. I get the following message.

 

Client authentication failed (e.g., unknown client, no client authentication included, or unsupported authentication method).

Status Code: 400

 

Trace ID:558558e768cce1c2-ORD

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 13

Hi Phillip, 


Before I proceed, could you please confirm if you have the Upwork for Freelancers mobile app? 


~ Avery
Upwork
farasmughal94
Active Member
Faris M Member Since: Jan 29, 2020
3 of 13
Client authentication failed (e.g., unknown client, no client authentication included, or unsupported authentication method).
Status Code: 400

i am getting same massage on login time
aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
4 of 13

Hi Faris, 

Could you please confirm if you have the Upwork Mobile App for Freelancers? 


~ Avery
Upwork
amoine
Active Member
Adrian M Member Since: Mar 11, 2020
5 of 13
Same here. Here’s a picture of the mobile app login on my iphone.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
6 of 13

Hi Adrian, 

I wanted to check if you have the Upwork Mobile App for freelancers on your phone? 


~ Avery
Upwork
amoine
Active Member
Adrian M Member Since: Mar 11, 2020
7 of 13
Hi Avery,

Yes, look at the picture I posted. That’s the app in my phone.
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
8 of 13

Hi Adrian,

 

Thank you for sharing a screenshot of the error. We would just like to confirm, is the mobile App that you have on your phone for Freelancers and not for Clients? 

~ Joanne
Upwork
amoine
Active Member
Adrian M Member Since: Mar 11, 2020
9 of 13
Ah good point!
amoine
Active Member
Adrian M Member Since: Mar 11, 2020
10 of 13
Just deleted the old app and downloaded the Upwork fo Freelancers app and I was able to login. Thanks!!!!!
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