Hi Irvin,
If you need help because you don't have access to your authenticator app anymore, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
- Please visit Contact Support and click the ‘Chat with Upwork' button.
- Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
- The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
- From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.
No matter which option I select I get a loading screen that never goes anywhere. I've tried different browsers, different OSs, incognito session as well, nothing has worked since yesterday.
Hi Paula,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Sorry for the inconvenience and trouble this error may have caused.
We genuinely appreciate you reaching out and bringing this to our attention. Rest assured that one of our agents will be reaching out to you on this page with further assistance.
