Could anyone advise whether this issue has been resolved? I'am experiencing the same. It shows An unknown error has occured using the desktop app in Mac, thus I'm unable to log in.
I have done basic troubleshooting, installed and uninstalled, still nothing.
Appreciate your quick action on this.
Hi Vanessa Pamela,
Could you please look at the system tray where the Upwork icon should be running? Please right-click on that and go to settings to check if you're logout. If not, please logout and click on the application icon and log back in.
If the issue persists, you can also try Troubleshooting tips shared in this help article.
I am not signed in through Google. Still unable to log into desktop app from my Mac.
I have done these troubleshooting steps. Still unable to. Everytime I login it still shows An Unknown Error has occured.
Please assist and advise resolution on this asap.
I've done all actions from Upwork's list to troubleshoot but unfortunately it doesn't help.
I've basically searched it myself and found one of the Mac users whose advised worked for me
I've cleared the cache by going to the Upwork icon (found in the Activity bar on upper right) then Settings --> Clear cache and Restart