Can't login to Upwork desktop app. It says "Due to technical difficulties we are unable to process y

[Veronica O]

Hi There to a fellow Veronica! I am having this same issue and I havent seen a fix for us MAC users, have you heard anything or got it working?

[Joanne Marie P]

Hi Veronica,

Could you please try the troubleshooting steps shared here? If the issue persists, please let us know. Thank you!

[Vanessa Pamela S]

Hi, 

Could anyone advise whether this issue has been resolved? I'am experiencing the same. It shows An unknown error has occured using the desktop app in Mac, thus I'm unable to log in.

I have done basic troubleshooting, installed and uninstalled, still nothing.

Appreciate your quick action on this.

Kind regards,

Pam

[Bojan S]

Hi Vanessa Pamela,

Could you please look at the system tray where the Upwork icon should be running? Please right-click on that and go to settings to check if you're logout. If not, please logout and click on the application icon and log back in.  

If the issue persists, you can also try Troubleshooting tips shared in this help article.

Thank you.

[Vanessa Pamela S]

Hi Bojan, 

I am not signed in through Google. Still unable to log into desktop app from my Mac. 

I have done these troubleshooting steps. Still unable to. Everytime I login it still shows An Unknown Error has occured.

Please assist and advise resolution on this asap.

Thank you.

Kind regards,

Vanessa Pamela

[Joanne Marie P]

Hi Vanessa,

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!

[Vanessa Pamela S]

Hi, 

Thanks! 

I've done all actions from Upwork's list to troubleshoot but unfortunately it doesn't help.

I've basically searched it myself and found one of the Mac users whose advised worked for me 

I've cleared the cache by going to the Upwork icon (found in the Activity bar on upper right) then Settings --> Clear cache and Restart

Kind regards,
Pamela

[Marvens J]

Hello Pamela,

I can confirm that clearing the cache worked! 

Thanks for the tip.

Regards

Marvens 

[Ashish K]

Yes, this worked for me too, clearing cookies by visiting https://www.upwork.com/ab/account-security/clear-cookies

thanks

[Dmytro L]

Same for me ("An unknown error has occurred") clear cache didn't help

Upwork app version: 5.4.2.8

MacOs version: 10.13.6