Can't remove stale invitation to interview. Upwork support is unreachable

[#1]

Hello guys and upwork administration. I have an issue with stale invitation (from 2023). I can't decline it or do anything else with it. There is simply no button to do anything with it. I was trying to reach support or submit a ticket but this chat bot is weird and turns me into infinite cycle with useless recommendations. How can I reach support? This is crucial question because I can't become an exclusive member of agency because of this issue

[#2]

You are facing an issue with a stale invitation from 2023 that they cannot decline or manage due to a lack of buttons or options. They are also having trouble reaching support through the chatbot. Here are some possible solutions:

1. *Clear browser cache and cookies*: Try clearing the browser's cache and cookies to refresh the interface and see if the options appear.
2. *Use a different browser*: Try accessing the chatroom or message box from a different browser to see if the issue is browser-specific.
3. *Check for JavaScript issues*: Ensure that JavaScript is enabled in the browser, as it may be required for the buttons to function.
4. *Search for hidden menus*: Look for any hidden menus or dropdowns that may contain the options to manage the invitation.
5. *Contact Upwork Support directly*: Try contacting Upwork Support directly through their website, social media, or email (if available) to bypass the chatbot.
6. *Escalate the issue*: If the chatbot continues to provide unhelpful recommendations, ask to escalate the issue to a human support agent.
7. *Provide detailed screenshots*: Share clear screenshots of the issue with the support team to help them better understand and resolve the problem.

By trying these solutions, you can be able to access the chatroom or message box, manage the stale invitation, and resolve the issue preventing them from becoming an exclusive member of the agency.

[#3]

Thank you, Abdul hai A for your suggestions.

I tried 1-2-3-4 and 6 from there. Nothing changed.
Main problem exactly in your №5 - i cannot *Contact Upwork Support directly". I found several similar discussion in different places. None of autors could not get people from Upwork support and, what more important, it seems that now there is no system of tickets for problems , at least for ordinary users.
I used Bot, and below our chat (first loop):

I cannot close 1 old Invitation to interview

Bot Response:
To close an old invitation to interview .... (bot standart tips, that i tried before several times)

User Response:There is no any active elements it this invitation

Bot Response:
It seems you might be experiencing a technical issue. Here are a few steps you can try ....
If the issue persists, please contact Upwork Support for further assistance.

User Response:I trien all of that several times. How can i contact to Upwork Support for further assistance?

Bot Response:
Please describe your issue to me. I will do my best to find a solution for you. If I am unable to find a solution, I will provide you with other support options.

and we have from this point endless loop of communication with Bot. The same answers and tips. And then - please contact Upwork Support, and then i ask How can i contact to Upwork Support?
again
Please describe your issue to me. I will do my best to find a solution
and so on...

[#4]

Hi Albert,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. I'm sorry you're having difficulties contacting our support team for assistance. Rest assured that one of our agents will be reaching out to you on this page with further assistance.