Oct 2, 2024 11:45:03 AM by Bob F
When creating a project in the Portfolio section, it's impossible to remove a thumbnail. Additional thumbnails can be added, but existing ones cannot be removed. Even deleting the project and re-creating it does not remove the thumbnail. See screen shot.
Oct 2, 2024 05:52:13 PM by Ivygail J
Hello Bob,
I am sorry to learn that you are having issues deleting the thumbnail on your portfolio. Could you please let us know if you tried using a different browser or incognito mode? You may open a different browser and try again. If using a different browser and/or incognito/private mode did not work, clearing your cookies should help to fix the issue you’re experiencing. You can try clearing Upwork-only cookies by clicking this page or clearing your full browser cookies/cache and restarting your browser once more.
Oct 19, 2024 08:14:07 AM by Zeshan M
I am having exactly the same problem. I just created my profile. I am adding my portfolio but can't remove the thumbnail that I want changed. There is no option to remove and then add another one.
Oct 19, 2024 09:10:38 PM by Ivygail J
Hello Zeshan,
I am sorry to learn that you are experiencing the same issue when trying to change your portfolio thumbnail. Could you please try removing your portfolio project and uploading it again? You may also open a different browser and try again. If using a different browser and/or incognito/private mode did not work, clearing your cookies should help to fix the issue you’re experiencing.