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Bob's avatar
Bob F Community Member

Can't remove thumbnail from project in portfolio

When creating a project in the Portfolio section, it's impossible to remove a thumbnail. Additional thumbnails can be added, but existing ones cannot be removed. Even deleting the project and re-creating it does not remove the thumbnail. See screen shot.

3 REPLIES 3
Ivygail's avatar
Ivygail J Retired Team Member

Hello Bob,

 

I am sorry to learn that you are having issues deleting the thumbnail on your portfolio. Could you please let us know if you tried using a different browser or incognito mode? You may open a different browser and try again. If using a different browser and/or incognito/private mode did not work, clearing your cookies should help to fix the issue you’re experiencing. You can try clearing Upwork-only cookies by clicking this page or clearing your full browser cookies/cache and restarting your browser once more.

 

~Ivy
Zeshan's avatar
Zeshan M Community Member

I am having exactly the same problem. I just created my profile. I am adding my portfolio but can't remove the thumbnail that I want changed. There is no option to remove and then add another one. 

Ivygail's avatar
Ivygail J Retired Team Member

Hello Zeshan,

 

I am sorry to learn that you are experiencing the same issue when trying to change your portfolio thumbnail. Could you please try removing your portfolio project and uploading it again? You may also open a different browser and try again. If using a different browser and/or incognito/private mode did not work, clearing your cookies should help to fix the issue you’re experiencing.

 

~Ivy