Can't see the toggle on/off switch on my Upwork App

[988071e8]

Hello!

I need to enable the time tracker on the app but couldn't find the toggle button.  Need your help on this.

[AleksandarD]

Hi Melissa,

When you open the app and select the contract, you should be able to see the toggle On/Off button as shown in this screenshot. You can also check out this help article for more information on how you can log time with the Upwork Desktop App. Please let us know if the problem persists so that we can assist you further.

Thank you.

[988071e8]

Hello,

I'm referring to the app on my mobile phone.  Thanks.

[AleksandarD]

Hi Melissa,

Please log in to your Upwork account through a browser and go to your Connected Services page (Settings > Connected Services), and disassociate your Google account from your Upwork account. Once done, please try logging in to your desktop app with your Upwork credentials to see if the issue persists. 

Thank you.

[988071e8]

Tried to download log in the Desktop Tracker App, it has been like this for over 2 mins (see attachment)

[petra_r · Accepted solution]

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Melissa C wrote:

Tried to download log in the Desktop Tracker App, it has been like this for over 2 mins (see attachment)

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You can't track time on a mobile device.

Only a computer.

[5da233b9]

i don’t see this toggle switch
can someone assist

[petra_r]

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Jaz N wrote:
i don’t see this toggle switch
can someone assist

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Are you on a computer? (NOT a mobile device?)

Have you downloaded the tracker onto your computer?

[5da233b9]

i’m on a chromebook and just read that it’s not compatible. thanks,

[BojanS]

Hi Jaz,

Could you please check this help article and the video shared within it for more information on how to install Desktop App.

Let us know if you still need any assistance.

Thank you!

[5da233b9]

Hi Bojan, I’ve done all that- the app just loads forever. “one moment please”

[g_vasilevski]

Hi Jaz,

Once you log in via browser please go to Settings > Connected Services > and disconnect your Google account. Thank you.