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Can't submit proposals due to Upwork bug - Upwork won't fix :(

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Active Member
David H Member Since: Nov 18, 2015
1 of 14

I have been a member since way back in the Elance days, usually operating as a client but I've done a few contracts over the years as well and had good reviews.

 

Now, I want to start bidding on contracts using my freelancer account but I can't do it. Each time a try I get an ambiguous error saying I should contact support or try again later. Very frustrating, especially because Upwork has acknowledged that the error is on their end but can't or won't seem to fix it.

 

I keep getting responses saying they see the error, are sorry for any issues, etc. but no fixes in sight. Not even a promise of a fix, and being in the software industry for 25 years I can just tell that this isn't going to get resolved any time soon,

 

I could start again, but then I lose the few reviews/projects I already have. I can't get anything out of upwork support.

 

Has anyone dealt with anything like this???

 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 14

Hi David,

 

I apologize for the inconvenience this caused. I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.

 

Thank you for your patience.

 


~ Bojan
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Active Member
David H Member Since: Nov 18, 2015
3 of 14

Hello,

 

Thanks for your reply. Any kind of progress, workaround, etc. would be of interest now. 

 

thanks, Dave 

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Active Member
David H Member Since: Nov 18, 2015
4 of 14

Just an update on this:

 

Dissapointingly, Upwork has been completely unhelpful and I'm not sure they are interested in my situation at all. That's understandable as I am just one person, but I even asked them if there was a way to delete and recreate my account to which they responded it was against regulations. Well, I can't use the system anyways and I cant imagine there is a regulation against simply fixing an existing account through recreation.

 

Then they said I should try opening an agency, which i don't need and didn't work anyways. 

 

Very frustrating - really, Upwork? No help at all?

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Community Guru
Miriam H Member Since: May 16, 2017
5 of 14

David H wrote:

Just an update on this:

 

Dissapointingly, Upwork has been completely unhelpful and I'm not sure they are interested in my situation at all. That's understandable as I am just one person, but I even asked them if there was a way to delete and recreate my account to which they responded it was against regulations. Well, I can't use the system anyways and I cant imagine there is a regulation against simply fixing an existing account through recreation.

 

Then they said I should try opening an agency, which i don't need and didn't work anyways. 

 

Very frustrating - really, Upwork? No help at all?


That is incredibly unfortunate. Have you tried private messaging one of the moderators? It's not ideal, but it might help expedite the situation. And, I would definintely see if you can escalate beyond front line support. 

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
6 of 14

I'm sorry for the inconvenience this has caused you, David. I understand how this can be frustrating for you, and why it would make you upset. 


I'll go ahead and follow up with the team so that we can hopefully get this resolved soon. 


-Avery
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Active Member
David H Member Since: Nov 18, 2015
7 of 14

Thanks for your reply. I received another vague update from support which I suspsect is a result of this thread. But, I am skeptical that it's anything beyond a message. All they wrote was:

 

**Edited for community guidelines**

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Active Member
David H Member Since: Nov 18, 2015
8 of 14

Update:

 

Still nothing. I am just prevented from doing anything. Upwork, please help me out!!

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
9 of 14

I apologize for the delay, David. I'll go ahead and follow up with the team so that they can reach out to you with an update about your concern.


-Avery
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Active Member
David H Member Since: Nov 18, 2015
10 of 14

I am pleased to announce that Upwork finallly got this sorted out for me. They didn't tell me it was sorted out, or offer an apology for the months waiting, but it's fixed now!

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