Can't submit proposals.

[#1]

I can't submit any more proposals. I have 26 remaining connects. The 'submit a proposal' is grayed out and unresponsive.

[#2]

No longer a problem.

[#3 · Accepted solution]

Hi Moe, 

I checked your account and can see that you are being asked to complete your video-chat verification which is why you are currently unable to submit proposals. Please complete the verification process so that the temporary limitation to your account can be lifted and you can start working on Upwork. 

[#4]

I just did that and the temporary limitaion has been lifted. 

Thanks for replying.

[#5]

I am face also same problem but the upwork support dose not send me video calling link. i am click the worrning here button but it automaticly gose to home page ...

[#6]

Hi Fozle Alahie,

Could you please try accessing the link once again? If it still redirects, please reply directly to the email notification that was just sent to you. 

Thanks!

[#7]

After all i get my email reply after using this email provided link then it working ...And i am complete the varification over video call...

[#8]

Hello Good day, I can't submit proposals, and "Action required: To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent here." When I click the link "HERE"

[#9]

Hi Darcy,

Please try accessing the link directly from your ticket, you can access your ticket section on this Link. If you`re still experiencing any issues let me know, thank you.

[#10]

Can I do Video chat verification through mobile phone

[#11]

Hi Farhat, 

You may update this support ticket and let the team know that you only have a mobile phone available to complete your video-chat verification. The team will get back to you with more information on how you can complete the verification process. 

[#12]

Good day!

Can you also help me with my account? When I try to submit a proposal, it just directs we to a blank upwork page.

Hoping for your response.

Thank you and have a great day!

[#13]

Hi Ashley,

I checked your account but was not able to replicate the problemion you mentioned.
Please try clearing your cache and cookies or logging in with another browser, thank you.

[#14]

Hi, I wanna enquire about the link to the video chat. Where do I get the link?

[#15]

Hi Aref,

Thanks for reaching out to us. You can find the link by looking in your support tickets or use this link.

Thank you.

[#16]

Hi,

I have the same problem. What Can I do?

[#17]

Hi Margherita,

I'm sorry for the inconvenience this has caused you. I followed up with the team handling your case and you should be all set now. Let us know if you need further assistance.

Thank you.

[#18]

Hi there.

I can write proposals but when I click "submit the proposal" nothing happens.

Can you please help?

Thank you in advance.

Michael

[#19]

Hi Michael,

Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?

Let us know if the issue persists.

Thank you.

[#20]

Still doesn't work. I'm getting tired of filling out proposals. What should
I do?

Michael

[#21]

Hi Michael,

Could you please confirm if you're experiencing this issue while you're using your freelancer account or the agency one? 

Currently, your status is the exclusive member of your agency. That means that you can only apply for jobs under the agency and can’t apply as an independent freelancer. 

If you'd like to update your exclusivity, log into your Upwork Agency account and look under Settings > Members and Permissions.

Thank you! 

[#22]

Hi!

Thank you for your email.

Unfortunately when I follow your instructions I can't find a setting that
allows adjust my exclusivity in Members and Permissions.

What else could it be?

Kind regards

[#23]

Hello Michael,

Thank you for your message. You will need to switch to your agency account before you access your Members and Permissions on the Settings page. You can switch to the agency profile from the drop-down at the top right of your Upwork page. Feel free to message us if you need further assistance.

Thank you.

Pradeep

[#24]

Thank you for your help! I got to send my first proposal 😀

[#25]

Hi! How do I get Connects? Its saying that, 

You don’t have enough Connects to submit this proposal.