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ef3076b4
Member

Can't uplload profile pic

Hello guys, I am facing this error when uploading the photo

Server error response cannot be parsed by Thrift.

screenbud-f16281ed-318f-4983-aa33-a9576a2cab75.png

1 REPLY 1
andregutierrez22
Moderator
Moderator

Hi Bd, can you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.

 

Please note that your profile must represent you as an individual and that all the information in your profile including your profile photo needs to be accurate, truthful and verifiable. Please check this help article for more information about profile pictures and visit our blog for more tips on choosing an awesome profile photo

 

~Andrea
Upwork
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