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wang_zhang
Community Member

Can't upload image.

Hello Community Gurus,

I jumped to this platform about 10 days ago. now I just found the strange thing.

When I took a proposal, the client needed some samples. So I uploaded the sample code file. But when I did it, I got an error "can't upload image - Sorry, we were unable to save your attachment."
what's this error? It means that I wouldn't upload any files in the future?

If so, how can I solve this problem?

please help me and teach me.

 

Thanks,

Wang

ACCEPTED SOLUTION
vladag
Community Manager
Community Manager

Hi Wang,

 

Where exactly are you getting this error, in Messages? Please try clearing your cache and cookies, using a different browser and let us know if you're still seeing the error. Also, note that asking for free work is a violation of Upwork ToS and you can flag a job and select this reason directly from the job post page. Please review these resources for more information on how to use our platform.

~ Vladimir
Upwork

View solution in original post

7 REPLIES 7
vladag
Community Manager
Community Manager

Hi Wang,

 

Where exactly are you getting this error, in Messages? Please try clearing your cache and cookies, using a different browser and let us know if you're still seeing the error. Also, note that asking for free work is a violation of Upwork ToS and you can flag a job and select this reason directly from the job post page. Please review these resources for more information on how to use our platform.

~ Vladimir
Upwork

I got the error, when i took a proposal(cover letter). yeah, I cleared the cache and cookies of chrome. But it still doesn't work. May I use the different browser? 
When I upload zip and png extentions, it works. But upload .txt and .html, it doesn't work.
Is it same among other freelancer or only me?

vladag
Community Manager
Community Manager

Hi Wang,

 

Please try using a different browser and share the file with the agent who will follow up with you soon to take a look.

~ Vladimir
Upwork

error.png

 

 

well...

I tried it on Firefox, but it was still same. I can't upload the file.

Also, I face the same problem.

undefined

Hi Sagor,

 

Could you try to clear your cache and cookies or log in via another browser to submit a proposal. Thank you.

~ Goran
Upwork
viniciusbrbio
Community Member

I'm receiving the same msg. If I put the file in zip format, works fine.

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