This is rather annoying. My client is now out of his office, before leaving he sent me a file (or rather a group of files in a .zip - I keep getting this message:
Solved! Go to Solution.
As professionals, Upwork freelancers understand that Upwork is not a file transfer tool. We do not rely on Upwork for this purpose. We are familiar with a variety of methods for exchanging files.
If I encounter a message like this, I send a note to the client:
"Carlos: It looks like you tried to send me a zip file through the Upwork messages tool. This tool has a number of security precautions and technical limitations, which mean that it can not always be relied on for file transfers. It can have problems with zip files. The file you sent me can not be downloaded or used.
"Please resend the file using any method you prefer, including using the following email address, or Dropbox link, or FTP credentials. These are methods that I regularly use to transfer files without difficulty: ..."
I'm sorry to hear of the trouble you're having with downloading the files sent by your client. One of our customer support agents will reach out to you via email to assist you further. Thanks!
Renee W wrote:
What was the answer ?
Saw your other thread, hope they fix this quickly!
It doesn't help you right now, but the long-term answer is ALWAYS arrange redundant communication channel(s) with a client, and use email attachments, Dropbox, etc. to send files back and forth (unless you are both sitting in the Message Center live chatting, and can check file integrity right then). UW invariably hiccups at the most inconvenient times (like Friday afternoon).