I'm trying to upload a photo of myself but it's not recognizing that the photo is a jpeg and it's not allowing me to upload it. I've tried with a different browser and I've cleared last hour of history. The photo is only 2.5 MB, yet the open button does not light up; my only option is to press cancel. What am I doing wrong?
Solved! Go to Solution.
Can you please resize the image to 250x250dpi and crop it to include only your head and shoulders. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies or using a different browser to check if the problem persists. Thank you.
May you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue.
Let us know if the issue persists.