Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: Can't upload photo

Highlighted
Active Member
Tricia R Member Since: Jan 11, 2019
1 of 5

I'm trying to upload a photo of myself but it's not recognizing that the photo is a jpeg and it's not allowing me to upload it. I've tried with a different browser and I've cleared last hour of history. The photo is only 2.5 MB, yet the open button does not light up; my only option is to press cancel. What am I doing wrong?

 

Thanks!

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
BEST ANSWER
2 of 5

Hi Tricia,

 

Can you please resize the image to 250x250dpi and crop it to include only your head and shoulders. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies or using a different browser to check if the problem persists. Thank you.


~ Bojan
Untitled

View solution in original post

Highlighted
Active Member
Tricia R Member Since: Jan 11, 2019
3 of 5
Thank you. Suddenly it just worked.
Highlighted
Active Member
Irina K Member Since: Apr 15, 2019
4 of 5
i press the ikon "choose image" and it doesn't open, so i can't download the photo
Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
5 of 5

Hi Irina,

 

May you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue.

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
Untitled
TOP KUDOED MEMBERS