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Can't upload photo

Active Member
Tricia R Member Since: Jan 11, 2019
1 of 5

I'm trying to upload a photo of myself but it's not recognizing that the photo is a jpeg and it's not allowing me to upload it. I've tried with a different browser and I've cleared last hour of history. The photo is only 2.5 MB, yet the open button does not light up; my only option is to press cancel. What am I doing wrong?

 

Thanks!

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
BEST ANSWER
2 of 5

Hi Tricia,

 

Can you please resize the image to 250x250dpi and crop it to include only your head and shoulders. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies or using a different browser to check if the problem persists. Thank you.

~ Bojan
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Active Member
Tricia R Member Since: Jan 11, 2019
3 of 5
Thank you. Suddenly it just worked.
Active Member
Irina K Member Since: Apr 15, 2019
4 of 5
i press the ikon "choose image" and it doesn't open, so i can't download the photo
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
5 of 5

Hi Irina,

 

May you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue.

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
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