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Can't verify account - please contact customer support?

Active Member
Julie O Member Since: May 5, 2019
1 of 3

Hi I'm trying to verify my account but am running into trouble. I remember trying to upload government I.D. but it did not work. Now I'm getting a message that says 'After previous attempts, you are currently not eligible to verify your location. Please contact customer support."

 

I can't find a way to contact customer support without being repeatedly directed to this forum. Any help would be much appreciated. 

 

Thanks.

Active Member
Md.Omar F Member Since: Oct 25, 2015
2 of 3

Julie O wrote:

Hi I'm trying to verify my account but am running into trouble. I remember trying to upload government I.D. but it did not work. Now I'm getting a message that says 'After previous attempts, you are currently not eligible to verify your location. Please contact customer support."

 

I can't find a way to contact customer support without being repeatedly directed to this forum. Any help would be much appreciated. 

 

Thanks.



Hi Julie, Can't you create a support ticket ?

support.png

 

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
3 of 3

Hi Julie,

 

One of our team members reached out to you already via support ticket to assist you with your verification.

 

Thank you.

~ Aleksandar
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