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Can't verify my account!

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Active Member
Bahija K Member Since: Jan 9, 2020
1 of 3

Hi, I've been trying to buy new connects today using my credit card but it didn't work so, I tried my friend\s card but it didn't work as well, however, I've removed my friend's card and linked my card again, now I see an alert message at my profile saying that I have to verify my identity but the form has my friend's name and it's read-only now I don't know how to verify my identity when it's asking for my friend's ID?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 3

Hi Bahija,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 


~ Bojan
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Bahija K Member Since: Jan 9, 2020
3 of 3

Thanks, Bojan, I appreciate your help.

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