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Holly's avatar
Holly C Community Member

Can't verify phone number because my number has changed

Hello,

 

I tried to withdraw money that's in my account for work that I've completed, but it asks me to verify my phone number. My account is associated with an old phone number that I just recently changed. Is there any way to update my profile with the new phone number without having to use my old phone number to verify it?

Thanks,

Holly

3 REPLIES 3
Aleksandar's avatar
Aleksandar D Community Manager

Hi Holly,

 

One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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María Camila's avatar
María Camila M Community Member

Hi, Can't verify phone number because my number has changed, now I can’t change this info in settings until I have a new number

Goran's avatar
Goran V Retired Team Member

Hi Maria,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your phone number. Thank you.

~ Goran
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