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Can't withdraw my funds (Always used this bank on Upwork, never had a problem)

Active Member
Daniel S Member Since: Aug 25, 2019
1 of 7

Hey there.

I am trying to withdraw my funds directly to my bank (I am located on Brazil, and my bank is Santander). I used this bank since I created my account and withdew my funds for the first time, and never had any problem (and it usually takes less than 12 hours to work if I make it early enough).

My problem: my payment method got suddenly disabled, and when I tried to enable it again, I got an error message: "This payment method needs more details". When I oppened the edit form of the paying method, my first and last name were both blank, as well as the bank 3 digit code. Not sure what happened, but I put my name and the bank code there and tried again. Everytime I try I get the message "Your payment could not be processed". On the transaction history it says that the payment was rejected and after that my payment method gots disabled again. Can anyone help me?

Thanks.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 7

Hi Daniel,

 

Could you please try adding your payment method again and also in the bank digit code field add 033. If you receive an error on your end please let me know, thank you.


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Active Member
Daniel S Member Since: Aug 25, 2019
3 of 7

Hey there. Thanks for the answer.
I tried yesterday to follow what you asked me to do and tried to withdraw again. I did not get an error this time, but the payment was not processed yet (it's taking way longer than average). I'll wait for the 2-5 business day you ask, but I never had to wait this long.

Active Member
Daniel S Member Since: Aug 25, 2019
4 of 7

Is that possible to check on your end how is it going? I'm getting a little worried.

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
5 of 7

Daniel,

 

We had a ticket created for you to have this checked by the proper team and make sure the withdrawal is processed. You'll receive an email notification about the ticket.

~ Valeria
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Active Member
Daniel S Member Since: Aug 25, 2019
6 of 7
My payment was not processed again. Same error as before
Moderator
Avery O Moderator Member Since: Nov 23, 2015
7 of 7

Hi Daniel, 

I can see that you have updated your support ticket about your concern. I have followed up with the team that's handling your issue so that they can reach out to you through your open support ticket, and you can be assisted further. 

I apologise for the inconvenience this has caused you. 


-Avery
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