Can’t

[#1]

Hi! my contract with a client was suspended due to a request for payment from the client. It was on Friday and the client topped up the account, after which the contract was renewed, but the payment for the last week did not come to my account. Can you tell me, please, when the upwork will credit the money to my account 

[#2]

Upwork has a standard payment processing timeline. Payments are typically released to freelancers on Wednesdays for the previous week's work. There can be slight variations in the timing, depending on weekends and holidays.

If you haven't received the payment for the previous week and it's been longer than the standard processing time, it's advisable to contact Upwork's customer support directly. They will have access to your account information and can provide you with specific details regarding the payment status and any potential issues that might be causing the delay.

[#3]

Hi Olena,

I can see that the contract you have with the client in question is an hourly one. Please note that clients are billed every Monday for the hours you've logged the week prior. They will have until Friday of that same week to review your hours and your payment would become available the Wednesday following the review period. You may want to have a look at this help article for more details.

I also noticed that the hours you have for this contract were all manually entered. As a reminder, manually entered hours do not qualify for Hourly Payment Protection. I'd suggest that you make use of the Upwork Desktop App to track your time on every hourly contract.