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californiapz
Community Member

Can top rated freelancer remove negative comments left by clients because I refused to do free and e

Can top rated freelancer remove negative comments left by clients because I refused to do free and extra work asked by clients? And if the client assigned one-star rating, can that rating be removed also? Thanks.

6 REPLIES 6
ashrafkhan81
Community Member

Yes, Top Rated Freelancers can request for the comment to be removed and also remove its effect on your JSS! 

 

But before you use that perk, you may want to take into account the project value also, if the project value is not very high, relative to your total earnings, it will not have a significant impact on your JSS. And you can remove the negative feedback just by refunding the entire amount you earned on that project. But refunding will not prevent the impact it may have on your JSS, it just removes the feedback from your profile. 

 

But if the project value is high or if you do not wish to give the client a full refund, you can use the perk! 

 

Refer to this for the full process! 

Feedback Removal – Upwork Customer Service & Support | Upwork Help

californiapz
Community Member

Can top rated freelancer remove negative comments left by clients because I refused to do free and extra work asked by clients? And if the client assigned one-star rating, can that rating be removed also? Thanks.

Yes, Top Rated Freelancers can request for the comment to be removed and also remove its effect on your JSS! 

 

But before you use that perk, you may want to take into account the project value also, if the project value is not very high, relative to your total earnings, it will not have a significant impact on your JSS. And you can remove the negative feedback just by refunding the entire amount you earned on that project. But refunding will not prevent the impact it may have on your JSS, it just removes the feedback from your profile. 

 

But if the project value is high or if you do not wish to give the client a full refund, you can use the perk! 

 

Refer to this for the full process! 

Feedback Removal – Upwork Customer Service & Support | Upwork Help

Great thanks, Ashraf. Really helpful.

d5551ec9
Community Member

hey 

Hi Imran, 

 

Thank you for reaching out. How are you? Is there anything we can help you with today?

~ Arjay
Upwork
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