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Can we get on the same page about profiles going private?

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Community Guru
Tiffany S Member Since: Jan 15, 2016
1 of 43

Reading the most recent thread about profiles being set to private, it occurred to me that perhaps part of the reason we keep having the same conversations again and again and many complain that Upwork doesn't listen is that we rarely give them something clear to act on. With a thousand opinions in play, there's not much to report back except "a lot of people are upset" or "some people like it, some hate it."

 

When the new forum format was rolled out, pretty much everyone who posted had a negative opinion and it was quickly switched back.

 

What if, instead of voicing a thousand different versions of objection to profiles being set to private, dozens or hundreds of people got on the same page about what worked and what didn't and presented a coherent message to Upwork's management?

 

No idea whether this will work in this format, but let's give it a try. If you're game to weigh in and try to identify our points of mass agreement, please answer these questions, with numbers, to make it simple to aggregate:

 

1 - Is setting profiles to private after a certain number of days without earnings reasonable? (Yes or No)

 

2 - If you agree that it is reasonable to set profiles to private at some point, is 30 days a reasonable time period? (Yes or No)

 

3 - If you don't think 30 days is reasonable, what would be a more reasonable time period? 

 

4 - Is the current system of re-activating profiles adequate? (Yes or No)

 

5 - If you do not think the current system of re-activating profiles is adequate, what don't you like about it and how could it be improved?

 

(Edited to adopt Petra's better wording for question 1)

Community Guru
Petra R Member Since: Aug 3, 2011
2 of 43

 

1 - Is setting profiles to private after a certain number of days without earnings reasonable? (Yes or No)

 

Yes

 

2 - If you agree that it is reasonable to set profiles to private at some point, is 30 days a reasonable time period? (Yes or No)

 

No

 

3 - If you don't think 30 days is reasonable, what would be a more reasonable time period? 

 

45 (to allow for people / clients / contracts that are paid monthly)

 

4 - Is the current system of re-activating profiles adequate? (Yes or No)

 

Yes

 

5 - If you do not think the current system of re-activating profiles is adequate, what don't you like about it and how could it be improved?

 

N/A

 
 
 
 
Community Guru
Hieu T Member Since: Aug 11, 2017
3 of 43

1/Y

2/N

3/N - 45 days

4/N - Let the freelancer activate it themself

5/No idea

Hieu T

Vietnamese translator
Community Guru
Mary W Member Since: Nov 10, 2014
4 of 43

1. Yes

2. No

3. 45 0r 60 days

4.  Not sure.  Do these freelancers all have access to Upwork CS to re-activate?

5. na

 

 

Thanks, Tiffany, for doing this.

Community Guru
Janean L Member Since: Apr 6, 2016
5 of 43

 

1. YES reasonable to set profiles to private

 

2. NO 30 days is not reasonable/optimum time period

 

3. 45-60 days is a good time period, allowing for typical time periods of many fixed-length projects, and would still facilitate removal of typical gumming-up-the-pipes FLs; that is, the difference between 30 days and 45-60 days is, for purposes of de-activating profiles, de minimus (IMHO)

 

4. No strong opinion on the current system for re-activating profiles, but what I have read of it makes it seem not terribly onerous, as long as the FL has access to C.S. and as long as C.S. is responsive

 

5.  No opinion on alternative re-activation methods

 

Thanks for posting, Tiffany!

Ace Contributor
Ludy F Member Since: Feb 24, 2017
6 of 43

I've been lucky so far, and haven't been affected yet. This doesn't mean I don't worry about this system.

 

1 - Is setting profiles to private after a certain number of days without earnings reasonable? (Yes or No)

Yes. I'm all for it

 

2 - If you agree that it is reasonable to set profiles to private at some point, is 30 days a reasonable time period?

No

 

3 - If you don't think 30 days is reasonable, what would be a more reasonable time period? 

A few days more at least. 45 sounds fine to me.

 

4 - Is the current system of re-activating profiles adequate? (Yes or No)

I've heard (directly) of only person who was so unlucky to be switched to private that it reactivating didn't work as smoothly as expected and he resolved to upgrading his membership.

 

5 - If you do not think the current system of re-activating profiles is adequate, what don't you like about it and how could it be improved?

If the present system isn't as Upwork claim "reactivate with a simple click of the button", then that should be improved.

 

Hope this helps!

Community Guru
Kim F Member Since: Aug 26, 2015
7 of 43

1 - On the fence with this one, although I don’t vehemently object to it.

 

2 - No

 

3 - 45 or 60 days

 

4 - Don’t know how it works in practice, rather than theory. So long as the requirements are clear and CS respond within (say) a working day of the request – actually doing something rather than saying they got the message and are thinking about it – then, fine.

 

5 - N/a

Community Guru
Kathryn B Member Since: Jul 22, 2015
8 of 43

1 - Is setting profiles to private after a certain number of days without earnings reasonable? (Yes or No)

 

Yes

 

2 - If you agree that it is reasonable to set profiles to private at some point, is 30 days a reasonable time period? (Yes or No)

 

No

 

3 - If you don't think 30 days is reasonable, what would be a more reasonable time period? 

 

45 days would be sufficient in most (if not all) cases.

 

4 - Is the current system of re-activating profiles adequate? (Yes or No)

 

No.  Moderators have already stated that not everyone has access to CS all of the time due to heavy traffic.  That means several people won't be able to use the current method effectively.

 

5 - If you do not think the current system of re-activating profiles is adequate, what don't you like about it and how could it be improved?

 

Self re-activation should be allowed for a certain period.  For example, up to 30 days past the date of de-activation.  That would allow plenty of time for a freelancer to check their status.  After that, they could be referred back to the current requirement of having CS do so.

~I am only here when I can tolerate having my eyes blasted, my privacy treated like a joke, and my temper pushed to it's limit. For all other times, please request alternate contact methods~
Community Guru
Wendy C Member Since: Aug 24, 2015
9 of 43

 1- Is setting profiles to private after a certain number of days without earnings reasonable?   Yes

 

2 - If you agree that it is reasonable to set profiles to private at some point, is 30 days a reasonable time period?  No

 

3 - If you don't think 30 days is reasonable, what would be a more reasonable time period?  60 days

 

4 - Is the current system of re-activating profiles adequate?  Yes (IF the instructions are easy to comprehend & follow)

 

5 - If you do not think the current system of re-activating profiles is adequate, what don't you like about it and how could it be improved? Having read Kathryn's comment - "Self re-activation should be allowed for a certain period.  For example, up to 30 days past the date of de-activation.  That would allow plenty of time for a freelancer to check their status.  After that, they could be referred back to the current requirement of having CS do so." I agree.

 

 

Thumbs Up @ Tiffany for doing this!!!

 

 

Community Manager
Lena E Community Manager Member Since: Apr 7, 2015
10 of 43

Thanks Tiffany, I think this is a great way to share feedback. For users who asked on question number 4, yes, everyone does have access to contact customer support if their profile is set to private for not earning. 

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