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Cancel Client's Refund Request.

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Active Member
Jitesh D Member Since: Mar 20, 2018
1 of 9

Hello,

I have completed my fixed price job on 22 feb,2019. Client ended contract and give an excellent feedback with 5 star. But today (After 2 month) client requested for partial refund saying that i am not happy with work. I did this work with my full effort and she was staisfied with the work as feedback indicate.

What should i do.

whether It will affect my profile. I do not want to return my hard earned money.

 

Thanks in anticipation. 

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Community Guru
Petra R Member Since: Aug 3, 2011
2 of 9

Jitesh D wrote:

Hello,

I have completed my fixed price job on 22 feb,2019. Client ended contract and give an excellent feedback with 5 star. But today (After 2 month) client requested for partial refund saying that i am not happy with work. I did this work with my full effort and she was staisfied with the work as feedback indicate.

What should i do.

whether It will affect my profile. I do not want to return my hard earned money.

 

Thanks in anticipation. 


Write a brief, firm and polite message to the client that the work was done as per the contract and approved by the client on the (date), so you are not obliged or willing to offer any refund.

 

Then ignore the request, the client can not dispute beyond 30 days, all you have to do is respond. Make sure you keep it brief, firm and polite, do not get emotional.

 

It will not affect your profile either, no.

 

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Active Member
Jitesh D Member Since: Mar 20, 2018
3 of 9

Thanks Petra R for the prompt and effective response.

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Active Member
Sana Y Member Since: Feb 2, 2018
4 of 9

Hello Petra

 

 I have a similar kind of question but the situation is a little different.

 

The client asked for a refund without telling any reason. Generally, I don't have any issue refunding the amount but I need to know where the problem is. The second thing my client did, he blocked me. so how i contact himSmiley Happy we never have any kind of problem the commuication was soomth and easy beforing he blocked me. 

Best

 

Sana

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Community Guru
Preston H Member Since: Nov 24, 2014
5 of 9

Sana, if a client sent me a note asking for a refund, and then immediately blocked me...

 

...It means that there client does not want to talk to me, does not actually have a reason for requesting a refund, and does not actually want a refund.

 

If this "request" was simply a message, and not a formal dispute or similar official Upwork action, then ignore it.

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Active Member
Sana Y Member Since: Feb 2, 2018
6 of 9

it is a dispute, i got a notification regarding a Escrow Refund request and i got 6 more days to responde

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Community Guru
Petra R Member Since: Aug 3, 2011
7 of 9

Sana Y wrote:

it is a dispute, i got a notification regarding a Escrow Refund request and i got 6 more days to responde


It is not a dispute yet.

Your next step is to reject the refund request, which will initiate a dispute.

That's assuming you have done the work to the required standard.

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Moderator
Nikola S Moderator Member Since: Jul 2, 2020
8 of 9

Hi Sana, 

 

I am sorry for the inconvenience this has caused. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page. Please feel free to ask any questions that you may have and our team will be happy to assist you.

 

~ Nikola

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Ace Contributor
Naheed M Member Since: Sep 29, 2020
9 of 9

Hi Jitesh D,

Sorry for this inconvenience you faced from the client's side. Your client is asking for a partial refund in spite of the fact that he awarded you with 5-star feedback. It's obvious from your statement that you are not at fault.

If he has requested for a partial refund, respond him in a polite manner and brief him the whole scenario as to how the whole process was done with mutual understanding and with utter satisfaction. 

And then don't accept the offer for refund.

Hope it will be helpful.

Thanks

Naheedmir 

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