Cancel Freelancer Plus and get refund

[#1]

My Freelancer Plus plan was automatically renewed 1 day ago. But I actually wanted to cancel. 

How do I go back to basic and get a refund?

[#2]

Hi Keterson, 

One of our agents will reach out to you directly via ticket, and assist you further with your request. Thank you!

[#3]

Hello My name is Muhammad Azeem
My Freelancer Plus plan was automatically renewed 1 day ago. but i dont have any idea about why they renewed without my permission
How do I go back to basic and get a refund?

[#4]

Hi Muhammad,

I've requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.