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Julian's avatar
Julian J Community Member

Cancel Payment Withdrawal

Hello,

I withdrew my earnings and quickly realized they were being sent to an incorrect bank account #. I have corrected the error but my earnings are still being sent to that false account. I would like to correct this error as fast as possible without fees or delays. Is there a way to simply cancel the withdrawal request?

 

Thanks!

4 REPLIES 4
Andrea's avatar
Andrea G Community Manager

Hi Julian,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

~Andrea
Julian's avatar
Julian J Community Member

By which means will I be contacted? Phone, email, a message here on Upwork?

Andrea's avatar
Andrea G Community Manager

The team will reply directly to your support ticket, Julian. You can check your support tickets here as I shared above, the new ticket will appear there once the team replies. An email notification will also be sent to your registered email every time the ticket is updated. 

 

~Andrea
Petra's avatar
Petra R Community Member


Julian J wrote:

Is there a way to simply cancel the withdrawal request?


No, there isn't but the money will simply bounce back to your Upwork account within a week or two