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Cancel a Refund

jeupereira
Ace Contributor
João P Member Since: May 23, 2017
1 of 7

Hi guys,

Really need your help! Yesterday, late at night I somehow pushed the refund button on one of my closed jobs.
I immediately went to the previous page and that was the end of it.

Today I got a message from Upwork that I had issued a full refund to the client. I've already contact him and I'm sure It'll be ok and he might be able to refuse the refund.

Nonetheless, is there any way I can cancel it myself? Can't seem to find any option on my dashboard.

A bit of a panic here!
Thanks,

jeupereira
Ace Contributor
João P Member Since: May 23, 2017
2 of 7

Currently talking to the client. How can he cancel the refund? Or should he wait for the funds to transfer back to him and issue a new payment?

thanks,

tgstudio
Community Guru
Amy T Member Since: Jan 31, 2013
3 of 7

I don't think he can cancel the refund. More than likely he'll have to wait until the funds transfer back before he can issue you a new payment. If the contract is already closed he can send it as a bonus payment.

jeupereira
Ace Contributor
João P Member Since: May 23, 2017
4 of 7

Hi Amy,

Thank you for the answer. I find it odd that the client doens't have the option to accept or decline the refund.

I'll inform the client!

lenaellis
Moderator
Lena E Moderator Member Since: Apr 7, 2015
5 of 7

Hi Joao,

 

As stated by other freelancers, the client can issue a payment via bonus.  Unfortunately, after the refund is issued on your end you can't cancel, your client can contact support to decline the refund, but there isn't a button to decline a refund. 

Untitled
jeupereira
Ace Contributor
João P Member Since: May 23, 2017
6 of 7

Hi Lena,

How can the client contact  Upwork Support? I don't have anything on my dashboard to guide him nor do I know how a dashboard of a client differs from a frelancers.

Unless is more convenient for the client to opt for the Bonus solution.

thanks,

jeupereira
Ace Contributor
João P Member Since: May 23, 2017
BEST ANSWER
7 of 7

Sorry for double post. Just got an email from Upwork stating that the client can issue a bonus payment to revert the refund!!!

Lesson learned and never operate Upwork when extremely tired!

thank you all for the help!!! Smiley Happy

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