Cancel a contract because the client is demanding more and more

[#1]

Hello Everyone, I need help in a particular matter. I am a new freelancer here and I got my first job the day before yesterday. Now, the issue is that I agreed that I'll re-write 2500 words for the client for only 5$ and I accepted the offer on these terms. Later the client gave me different article to re-write which was over 10,000 words. I still did not complain and started to do the job.

I rephrased 4000 words and set them to the client to get her feedback. She didn't reply me for a day and then she started to be rude saying that she didn't like my work. Now the problem is that I already went above and beyond for the project and did 4000 words instead of the original 2500 which was agreed upon and she is still not satisfied. 

Now I have no problem in completed the job of 10,000 words for just 5$ as I was new here and I wanted customer satisfaction, not the money. But I know that she'll leave a negative feedback now and I don't want that on my profile even when it is not even my mistake. 

Is there any way that I cancel the order and don't get a review? I don't want the 5$ and I already have delivered the 4000 word file to her. I just don't want my first review a negative one.

If not, is there any way I can report the client to upwork and would it help?

[#2]

Hi Hamza,

I'm sorry to hear that you and your client are having a misunderstanding with the project you're working on. If you are no longer able or wanted to continue working on the project, please inform your client politely and explain why you would like to end the contract. Explain to them that you have done more than what you have originally agreed. You and the client both have the option to end the contract. If you end the contract, you will be asked to complete the feedback form to complete the process.  Your client will still receive a notification asking them to leave feedback for you. The same goes for the client ending the contract themselves. The feedback period is 14 days from the end of a contract. The system is double-blind, which means that feedback won’t be visible until both parties provide it for each other. If only one party leaves feedback, it will be posted after the 14-day period has expired.

[#3 · Accepted solution]

re: "Is there any way that I cancel the order and don't get a review? I don't want the 5$ and I already have delivered the 4000 word file to her. I just don't want my first review a negative one."

Of course you can simply close the contract yourself, without clicking the "Submit Work" button. That will automatically refund the $5 escrow payment back to the client. There is nothing the client can do to stop you from doing that.

If you receive no money from the contract, there is no way for it to appear on your public profile page.

If the client leaves negative private feedback, that could still negatively impact your JSS.

If YOU close the contract, then it is possible that the client NEVER leaves any feedback at all.

If the CLIENT closes the contract, then theh client MUST leave feedback.

Those are some basic mechanics of how the platform works.

I am NOT going to address your particular contract or say anything about the client who hired you.

Here are a few GENERAL points:

You are a talented, intelligent individual. Your time is valuable.

If a client hires you to do a fixed-price task for $5... then the client is fortunate to have a bit of your time.

What can a client expect for $5?

A client who hires YOU for a $5 fixed-price task may provide a VERY SPECIFIC, and VERY SIMPLE, straightforward task statement.

This should be something that utilizes your expertise, but not very much of your time.

The client should let you do that task and submit it, and then the client should pay you for your work, and that is the end of it.

$5 does not entitle any client to question how YOU performed the task.

$5 does not entitle any client to ask you to do MORE than is specified in the original task description.

$5 does not entitle any client to ask YOU to make changes.

$5 certainly does not entitle any client to be rude to you (or to anyone else).

If a client wants to communicate with you about the results, or ask you questions about the results, or ask for changes or ask for new things, then the client will need to hire you using an hourly contract at your posted rate. Or hire you using a MUCH LARGER fixed-price contract.

Or the client may hire a freelancer who is far less talented and knowledgeable than you are.

[#4]

Thankyou so much for your kind words. It really helps 🙂 I ended the contract with her. It wasn't worth it.